Senior Technical Lead

Job Summary

As an OpenText Documentum Engineer, you will be responsible for developing, enhancing, supporting, and maintaining enterprise content management solutions built on the OpenText Documentum platform. You will provide L2/L3 application and platform support, troubleshoot content and workflow-related issues, implement application enhancements, and ensure reliable and secure document-management services. The role requires collaboration with business users, infrastructure teams, database administrators, developers, and vendors to support business-critical content management applications.

Key Responsibilities

Develop, configure, maintain, and support applications built on OpenText Documentum.Provide L2/L3 production support for Documentum applications and platform components.Troubleshoot document access, workflow, lifecycle, permissions, content transfer, indexing, and application performance issues.Configure and support Documentum repositories (Docbases), object types, ACLs, lifecycles, workflows, and business rules.Develop enhancements and custom solutions using Documentum APIs and associated development technologies.Support Documentum Webtop, D2, Documentum Administrator, and other applicable client applications.Monitor Content Server, repository services, jobs, agents, and application availability.Support document ingestion, metadata management, versioning, search, retrieval, and content lifecycle processes.Develop and maintain integrations between Documentum and enterprise applications using APIs and web services.Troubleshoot database, application server, search/indexing, and integration issues impacting Documentum applications.Support application deployments, upgrades, patches, migrations, and environment refresh activities.Perform root cause analysis for recurring production issues and implement corrective and preventive actions.Support user access, security groups, permissions, and content-level authorization.Manage incidents, service requests, problems, and changes using ServiceNow and established ITIL processes.Create and maintain SOPs, runbooks, technical documentation, and knowledge articles.Participate in release activities, production deployments, on-call support, and major incident management as required.

Skill Requirements

OpenText Documentum

Strong hands-on experience with:

• OpenText Documentum Content Server
• Documentum Foundation Classes (DFC)
• Documentum Foundation Services (DFS)
• Documentum Query Language (DQL)
• Documentum Composer
• Documentum Administrator
• Documentum Webtop and/or D2
• Documentum xPlore
• Documentum REST Services

Good understanding of:

• Docbase / Repository Administration
• Documentum Object Model
• Object Types and Attributes
• ACLs and Permissions
• Document Lifecycles
• Workflows
• Jobs and Methods
• Document Versioning
• Metadata Management
• Content Transfer
• Search and Indexing

Development & Customization

• Experience developing and supporting Documentum-based applications using Java/J2EE.
• Knowledge of:
  • Java
  • JavaScript
  • REST APIs
  • SOAP Web Services
  • JSON
  • XML
• Experience developing custom Documentum components, services, jobs, and integrations.
• Strong debugging and application troubleshooting skills.

Database & Middleware

• Experience working with databases such as:
  • Oracle
  • SQL Server
  • PostgreSQL
• Strong SQL skills for data analysis and troubleshooting.
• Familiarity with enterprise application servers and middleware platforms.
• Ability to troubleshoot connectivity and performance issues across application, database, and middleware layers.

Infrastructure & Cloud

• Working knowledge of:
  • Linux
  • Windows Server
  • VMware
  • Load Balancing
  • SSL/TLS Certificates
  • Storage and File Systems
• Exposure to AWS and/or Microsoft Azure is preferred.
• Understanding of cloud migration and ECM modernization concepts is desirable.

Monitoring & Production Support

Experience with monitoring and operational tools such as:

• Dynatrace
• Splunk
• Grafana
• Enterprise monitoring and alerting platforms

Ability to:

• Analyze logs and application errors
• Troubleshoot performance bottlenecks
• Monitor application availability
• Perform root cause analysis
• Support critical production incidents

ITSM & Service Management

Experience with:

• ServiceNow
• JIRA
• Confluence

Strong understanding of:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Major Incident Management
• ITIL practices

Other Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience with OpenText Documentum development, application support, or ECM platform operations.Strong understanding of Enterprise Content Management (ECM), document management, and content lifecycle concepts.Experience supporting business-critical Documentum applications in SLA-driven production environments.Strong analytical, debugging, and problem-solving skills.Ability to work across application, Documentum, database, middleware, and infrastructure layers during incident resolution.Good communication skills and ability to interact effectively with users, technical teams, and stakeholders.Experience working in global AMS/RunOps or managed-services environments is preferred.Familiarity with Agile, DevOps, and Continuous Improvement practices.Experience with document retention, records management, audit trails, security, and compliance requirements is desirable.Experience in Life Sciences, Healthcare, Manufacturing, Financial Services, or other regulated environments is preferred.Exposure to cloud-native ECM, intelligent document processing, AI-based enterprise search, and GenAI-enabled content management is an added advantage.