Sr Technical Lead (Support & Operations)

Job Summary

We are seeking a highly skilled DevOps Engineer with strong expertise in AWS Cloud, Red Hat OpenShift, Kubernetes, and CI/CD automation. The candidate will be responsible for designing, implementing, and managing scalable cloud-native platforms, automating infrastructure, optimizing deployment pipelines, and ensuring high availability, security, and performance of enterprise applications.

Key Responsibilities

Cloud & Platform Management

• Design, implement, and manage AWS cloud infrastructure.
• Administer and support Red Hat OpenShift and Kubernetes clusters.
• Manage containerized workloads and ensure platform scalability and reliability.
• Perform capacity planning, performance tuning, and resource optimization.

DevOps & Automation

• Develop and maintain CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI, or similar tools.
• Automate infrastructure provisioning using Terraform, CloudFormation, or Ansible.
• Implement Infrastructure as Code (IaC) and configuration management practices.
• Streamline software release and deployment processes.

Monitoring & Reliability

• Configure monitoring and alerting solutions using Prometheus, Grafana, CloudWatch, ELK/OpenSearch, or similar tools.
• Conduct root cause analysis and resolve production incidents.
• Ensure platform uptime and compliance with defined SLAs.

Security & Compliance

• Implement cloud security best practices across AWS and OpenShift environments.
• Manage IAM roles, secrets management, and access controls.
• Support vulnerability management, patching, and compliance audits.

Collaboration & Support

• Work closely with development, testing, and architecture teams.
• Support application onboarding onto OpenShift platforms.
• Create and maintain technical documentation, SOPs, and runbooks.

Skill Requirements

Cloud Technologies

• AWS (EC2, VPC, IAM, RDS, S3, EKS, CloudWatch, Load Balancers)
• Cloud Networking and Security

Container & Platform Technologies

• Red Hat OpenShift
• Kubernetes
• Docker/Container Runtime
• Helm Charts

DevOps Tools

• Jenkins
• GitHub / GitLab
• JFrog Artifactory / Nexus
• SonarQube

Infrastructure Automation

• Terraform
• Ansible
• Shell Scripting
• Python

Operating Systems

• Linux (RHEL/CentOS/Ubuntu)
• System Administration & Troubleshooting

Monitoring & Observability

• Prometheus
• Grafana
• ELK Stack/OpenSearch
• AWS CloudWatch

Other Requirements

Preferred Qualifications

• Bachelor's Degree in Computer Science, IT, or related field.
• AWS Certified Solutions Architect or AWS SysOps Administrator.
• Red Hat OpenShift Certification.
• Certified Kubernetes Administrator (CKA).
• Terraform Associate Certification.

Desired Competencies

• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management.
• Automation-first mindset.
• Ability to work in Agile and DevOps environments.
• Experience supporting mission-critical production platforms.

Nice-to-Have Skills

• OpenShift Virtualization
• ArgoCD
• Service Mesh (Istio)
• Dynatrace/AppDynamics
• GitOps
• GenAI/Agentic AI deployment on OpenShift