Senior Development Lead - Advanced RPA

Job Summary

Experience 

6 - 8 years Overall Work experience 

BPO/GBS service industry experience  

2 – 5 Yr experience in Transformation role 

Key Responsibilities

• Conduct detailed E2E assessments – Process discovery / mapping tech flows and identify bottlenecks, Process laggards etc linked to workflows & tech 
• Identify digital transformation opportunities and bring best practices from existing relationships / accounts – Tool positioning will be key here 
• Derive benefit quantification from the identified opportunities for management review 
• Create a detailed solution document from the findings gathered for transformation / automation during assessments 
• Drive awareness regarding transformation across delivery / support teams on regular basis 
• Work with cross-functional teams on automation projects and ensure closure  
• Drive Idea Innovation / value creation within delivery / support teams  

Skill Requirements

• Relevant experience in Digital Transformation, knowledgeable about automation tools and platforms used in contact center industry 
• Hands on experience in process diagnostic study, VSM, lean techniques, brainstorm solutions 
• Good analytical skills to drive meaningful conversations using insights from data  
• Knowledge of GEN AI solutions, tactical automations is an added advantage 
• Strong Communication and storytelling skills, should have experience in and be able to influence decisions 
• Exposure to multiple Industry desired 
• Hands-on with presentations for leadership reviews 

Other Requirements

Qualifications 

Bachelor’s degree/Post Graduate degree, LSS certification, Gen AI tech certifications are also preferred