Senior Support Lead

Job Summary

Sr. Customer Success Engineer for TA Minimum qualifications:Bachelors degree or equivalent practical experience5 years of customer-facing experienceExcellent written and verbal communication skillsExperience working cross functionally in a large organizationAbility to navigate ambiguity and drive issues to a clear conclusionAbility to work with cross functional teams including external vendorsAbility to work with internal and external teams in resolving customer issuesAbility to pay attention to details and track customer issues to closureExperience in trouble ticket systems.Experience with Linux operating systemsOne of the following:Experience in areas of networking, DNS, virtual private networks and their application to PaaS and IaaS technologiesExperience with Storage technologies (GCP or equivalent) Preferred qualifications:3 years of experience as a Technical Support EngineerExperience with Salesforce or similar CRMs, Experience with ERP Systems 

Key Responsibilities

• to provide technical support for Google product/s
• handling customer queries effectively in a timely manner
• responding to tickets within defined SLOs
• Effectively engaging Google engineering team as per requirement to ensure timely support to the customers

Skill Requirements

Mandary skills: Linux, Networking, Cloud storage and IAM /cloud

Must have prior experience in technical support role

Other Requirements