Senior Support Lead - IT Operations

Job Summary

For a CMDB Analyst / CMDB Engineer supporting iCart & Desktop Applications, I would recommend the following skill set:Core CMDB SkillsServiceNow CMDB administrationConfiguration Item (CI) lifecycle managementCMDB Health Management:CorrectnessCompletenessComplianceCI relationship mapping and dependency managementDiscovery and Service MappingCMDB reconciliation and normalizationAsset management and software inventory managementCMDB audits and data quality reportingITIL v4 foundation knowledge (Incident, Change, Problem, Asset & Configuration Management)

Key Responsibilities

ServiceNow SkillsCMDB WorkspaceDiscoveryService MappingIT Asset Management (ITAM)Configuration Management Database (CMDB)Flow DesignerReporting & DashboardsBasic ServiceNow administrationIntegrationHub (preferred)Desktop Application KnowledgeWindows 10/11 administrationDesktop application packaging and deploymentSCCM / MECMMicrosoft IntuneActive DirectoryGroup PolicyApplication installation and troubleshootingSoftware lifecycle management

Skill Requirements

Technical SkillsSQL and database fundamentalsPowerShell scriptingExcel reporting and data analysisJSON/XMLREST APIsData reconciliation and validationCMDB data migration and import setsInfrastructure KnowledgeWindows ServersNetwork fundamentalsDNS, DHCPVirtual machinesCloud concepts (Azure/AWS preferred)Application-to-server dependency mappingResponsibilitiesMaintain iCart and Desktop Application CIs in CMDBEnsure CMDB data accuracy and healthManage onboarding, modification, and retirement of applicationsWork with application owners and infrastructure teamsSupport audits and compliance reviewsGenerate CMDB health and governance reportsValidate application dependencies and relationships

Other Requirements

Preferred Experience4-7 years in CMDB / ITAMServiceNow CMDB certification preferredExperience with desktop application inventory and software asset managementExperience in insurance or financial services environments would be beneficial