Senior Program Manager

Job Summary

Integrator – Partner Resource Specification Customer Waterfront Lab Purpose of the Role The Integrator is accountable for predictable, end‑to‑end delivery across complex technology change within the Customer Waterfront Lab. The role exists to improve flow, reduce delivery risk, and create clarity across teams, dependencies, and release activity — not to duplicate Product Ownership or Engineering Leadership. The Integrator operates across teams and value streams, providing coherence where delivery spans multiple ownership boundaries. Scope & Accountability 1. End‑to‑End Delivery Accountability The Integrator is accountable for: Driving delivery from intent through to live across one or more teams, initiatives, or release scopes. Maintaining a clear view of progress, risks, and blockers. Acting early when delivery drifts — not waiting for escalation points. Expected outcomes Fewer late surprises Clear delivery confidence (or early risk visibility) Predictable execution against agreed plans 2. Dependency & Risk Management The Integrator is expected to: Identify inbound and outbound dependencies early. Actively manage interlocks across teams, platforms, and suppliers. Make risk visible, explicit, and actionable. This includ

Key Responsibilities

1. To drive value creation in the engagement, proactively identify and implement process enhancements, optimizing program efficiency through streamlined workflows.
2. To build strong relationships with key Program Partners / Stakeholders and manage their interests for smooth integration and implementation of the program and achievement of its objectives.
3. To optimize engagement profitability, strategically managing diverse variables, pinpointing improvement opportunities, and implementing targeted strategies to elevate overall project profitability.
4. To proactively engage with the client to understand the business engagements
5. To lead and inspire cross-functional teams, offering guidance and fostering collaboration for high-performance outcomes.
6. To proactively identify, assess, and address risks, issues, and escalations by developing robust mitigation and contingency plans, ensuring seamless program delivery.

Skill Requirements

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Other Requirements

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