Senior Consultant

Job Summary

The Senior Support Engineer - Hyperion (L2) will be responsible for providing advanced application support and operational ownership for Reckitt's Hyperion landscape, with a primary focus on Hyperion Financial Management (HFM) and associated financial consolidation, close, and reporting processes. The role will ensure stable operations, timely issue resolution, support for business-critical month-end and year-end activities, and effective transition into steady-state support.

The individual will act as a key escalation point for complex application incidents, collaborate with finance stakeholders, and drive continuous service improvements through process optimization, knowledge management, and automation initiatives.

Key Responsibilities

Hyperion Application Support

• Provide Level 2 support for Hyperion Financial Management (HFM) applications.
• Support financial consolidation, close, intercompany eliminations, and reporting activities.
• Investigate and resolve incidents related to:
  • Data loads and integrations
  • Consolidation rules
  • Calculations and journals
  • Security and user access
  • Metadata and hierarchy issues
  • Workflow and close management activities
• Monitor batch jobs, scheduled processes, and business-critical close activities.

Incident & Problem Management

• Analyze and resolve production incidents within agreed SLAs.
• Perform root cause analysis for recurring issues.
• Collaborate with L3 teams, vendors, and infrastructure teams for complex problem resolution.
• Ensure accurate documentation of incidents, workarounds, and resolutions.

Change & Release Support

• Support testing and validation of approved enhancements, fixes, and configuration changes.
• Participate in change implementation activities and production deployments.
• Ensure proper governance during financial close periods.

Business Engagement

• Work closely with Finance, Controlling, and Reporting teams to understand operational priorities.
• Provide support during month-end, quarter-end, and year-end financial closure cycles.
• Assist users with functional and technical queries related to HFM processes.

Operational Excellence

• Maintain support runbooks, SOPs, support calendars, and knowledge repositories.
• Identify opportunities for automation and service improvement.
• Contribute to service reporting, KPI tracking, and continual improvement initiatives.

Skill Requirements

Functional Skills

• Strong knowledge of Hyperion Financial Management (HFM).
• Understanding of:
  • Financial consolidation
  • Financial close processes
  • Corporate reporting
  • Intercompany accounting
  • Management reporting

Technical Skills

• HFM Administration and Support.
• Metadata management and security administration.
• Data load and reconciliation troubleshooting.
• Hyperion environment monitoring and batch management.
• Understanding of integration concepts with ERP and finance systems.
• Knowledge of Oracle EPM landscape is desirable.

IT Service Management

• Incident Management.
• Problem Management.
• Change Management.
• Knowledge Management.
• SLA and KPI management.

Other Requirements

Experience & Qualifications

Essential

• 5 to 8 years of overall IT experience.
• Minimum 3 years of hands-on Hyperion HFM support experience.
• Experience supporting enterprise financial consolidation environments.
• Experience working in global AMS or production support engagements. 
• Certified 

Preferred

• Experience with Oracle Hyperion suite components.
• Experience in FMCG, Manufacturing, Consumer Goods, or similar industries.
• ITIL Foundation certification.
• Oracle Hyperion/EPM certification preferred.