TECHNO FUNCTIONAL CONSULTANT L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to develop end to end solutions for client business across modules and systems basis the identified technical specifications, by conducting feasibility reviews and its implementation in alignment with cost and efficiency targets.

͏PDQ Connect & PDQ SmartDeploy L2/L3 SME

Role: Lead Administrator / Senior SME – PDQ Connect & PDQ SmartDeploy

Band: B2/B3

Openings: 1

Location: Pan India

Role Description: PDQ Connect & PDQ SmartDeploy Engineer

Lead Administrator / SME responsible for managing enterprise endpoint management technologies including Meraki MDM, PDQ Connect, PDQ SmartDeploy, HP Device Manager (HPDM), and BEAK. The role combines L2/L3/L4 responsibilities covering endpoint administration, software distribution, patch management, imaging, mobility management, thin client management, incident/problem management, automation, governance, documentation, and technical leadership.

Management Experience

• Administer PDQ Connect for software deployment, patch management, endpoint management, reporting and remote support.
• Manage PDQ SmartDeploy imaging, platform packs, deployment media and OS deployment lifecycle.
• Lead L2/L3/L4 operational support, governance, automation and platform architecture activities.
• Create SOPs, HLD/LLD, Runbooks, KT documents and deployment standards.
• Support transition, knowledge acquisition, service improvement and customer governance reviews.
• Execute software deployments and patching activities
• Monitor deployment failures and troubleshoot endpoint issues
• Support remote endpoint management through PDQ Connect
• Support image deployment validation and provisioning
• Handle incidents, requests and operational tasks within SLA
• Act as SME for PDQ Connect and SmartDeploy
• Perform RCA and advanced troubleshooting
• Develop PowerShell-based deployment packages
• Manage patch compliance and deployment governance
• Mentor L1/L2 engineers and conduct KT sessions
• Own platform architecture and roadmap
• Define RBAC, governance and operational standards
• Lead major incidents and customer technical discussions
• Drive automation and continual improvement
• Provide technical leadership for transitions and transformations

Operations

• Monitor SLA/KPI metrics
• Drive continuous improvement
• Coordinate with cross-functional teams
• Support governance reviews and reporting

Certifications

• ITIL V4
• MD-102
• PowerShell Certification
• PDQ Certification
• HP Thin Client / Endpoint Administration knowledge
• BEAK Certification
• MD-102 Endpoint Administrator preferred.
• MECM/SCCM or Intune administration knowledge preferred.
• Endpoint security, patch management or vulnerability management certification preferred.

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Mandatory Skills: EMM Intune . Experience: >10 YEARS . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.