Sales Operations Administrator (Retail & Franchise) - Contract

Purpose & Overall Relevance for the Organization  

• The Sales Operations Administrator provides operational, administrative and coordination support across adidas Retail and Franchise business channels.  

• The role is responsible for ensuring efficient execution of operational processes, store support activities, payment administration, contract management and franchise commercial administration.  

Key Responsibilities  

Operations Administration & Coordination  

• Provide day-to-day administrative support to Retail and Franchise operations.  

• Coordinate operational processes, approvals and documentation.  

• Maintain business records, operational trackers and supporting files.  

• Monitor action plans and follow up with relevant stakeholders to ensure timely completion.  

Vendor Management & Payment Administration  

• Coordinate recurring and ad-hoc operational payments.  

• Review invoices and ensure proper coding, supporting documents and approvals are completed.  

• Submit payment requests and follow up with Finance throughout the payment process.  

• Maintain payment tracking records and ensure payment status is monitored .  

• Support vendor creation, vendor maintenance and vendor-related administrative requests.  

• Coordinate with landlords, suppliers and service providers on payment-related matters.  

Purchase Order Administration  

• Create and manage Purchase Orders (PO) in accordance with company procedures.  

• Support Goods Receipt (GR) completion and documentation.  

• Monitor PO status and coordinate with stakeholders to ensure timely closure.  

• Support procurement activities related to store operational requirements.  

• Maintain purchasing records and approval documentation.  

Contract & Documentation Management  

• Coordinate preparation and administration of operational contracts and agreements.  

• Monitor contract validity and renewal timelines.  

• Support document review, approval routing and signature processes.  

• Maintain organized documentation and filing systems.  

• Coordinate DocuSign workflows and approval documentation when required .  

Franchise Commercial Administration Support  

• Support administration of franchise commercial agreements and trade term documentation.  

• Coordinate preparation and processing of business memos, announcements and approval documents.  

• Support administration of franchise incentive programs, including documentation, tracking and approval coordination.  

• Prepare and maintain supporting records related to franchise commercial activities.  

• Coordinate communication and documentation exchange between franchise partners and internal stakeholders.  

Key Relationships  

• Retail Operations Team  

• Franchise Team  

• Finance  

• Procurement  

• Legal  

• Landlords  

• Vendors and Suppliers  

Knowledge, Skills & Abilities  

• Strong administrative and organizational skills .  

• Good attention to detail and accuracy.  

• Able to manage multiple tasks and deadlines.  

• Good communication and stakeholder coordination skills.  

• Proficient in Microsoft Excel, PowerPoint and Outlook.  

• Experience with ERP systems (SAP preferred).  

• Good written and spoken Vietnamese and English.  

Education & Experience  

• Bachelor degree in Business Administration , Retail Management, or a related field.  

• Minimum 2 years of experience in operations administration, retail support, franchise support or similar roles.  

• Experience in retail, consumer goods, fashion or sporting goods industries is preferred.