Team Lead GBS People Services

Purpose & Overall Relevance for the Organization:

Within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.

Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture.

Key Responsibilities:

• Manage a team between 4 up to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy  
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans  
• Support and actively  participate in the recruiting process for own team  
• Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team 
• Prepare and support new team members functional onboarding and integration in the team and company culture  
• Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as cross-functional stakeholders and monitor customer
• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintained, achieved and reported correctly and on a timely manner 
• Handle escalations by providing support in resolution of complaints and issues, as needed 
• Problem analysis and proposal or assessment of solutions, and respective implementation 
• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team  
• Perform or ensure day-to-day responsibilities are completed in accordance with internal standards (e.g. desktop procedures) 
• Monitor of work requests and allocation (ticketing and e-mails) 
• During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new work

Key Relationships:

• GBS Porto Leadership Team (area of responsibility) 
• Market BPs  
• Operational Teams  
• Area GPO Team  
• GBS Porto Internal Controls & Compliance  
• GBS Porto Delivery Excellence

Knowledge, Skills and Abilities:

• Highly results driven and self-motivated team player
• People-oriented and passionate about leadership
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Continuous improvement mindset
• Strong problem solving and analytical skills
• Experience in a fast-paced environment, shared services or similar
• Solid business acumen
• Experience with SAP is preferential
• E2E process knowledge and respective interactions with other teams
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation

Requisite Education and Experience / Minimum Qualifications:

• University degree in Human Resources, Business Administration, Management, or a related field .
• 4+ years relevant work experience in HR Operations, Shared Services or Business Services environments.
• Proven work experience in people management / demonstrated ability to manage a medium-sized team
• Broad and deep theoretical understanding of job function