Manager People Solutions (f/m/x) Shared Services - TA Administration & Employee Lifecycle Services

People & Organization (PO) focuses on our employees, Webasto's most valuable asset. PO encompasses a wide range of tasks, including recruitment and development, as well as compensation, labor law, organizational development, and change management. The function plays a crucial role in fostering a harmonious work environment and promoting the growth and retention of employees within the company.

You can look forward to these exciting tasks: 

• Shared Service Center Setup: Establish and scale the Shared Service Center with a strategic and operational mindset, defining service delivery models, team structures, roles, responsibilities, governance and escalation processes while applying strong change, transition and project management skills. 
• Leadership & Team Management: Lead, develop and motivate both service stream teams with strong leadership and team development skills, ensuring clear accountability, effective resource allocation, consistent service standards and a customer- and quality-oriented culture. 
• Operational Performance: Define and monitor SLAs, KPIs, service quality, ticket volumes, backlogs and processing times; apply analytical thinking and data-driven decision-making to drive capacity planning and continuous performance improvement. 
• Service Delivery: Oversee recruitment administration throughout the hiring lifecycle and employee lifecycle transactions, including hires, transfers, organizational changes and terminations. 
• Process Optimization: Drive process standardization and continuous improvement by establishing process documentation and advancing automation, digitization and efficiency improvements. 
• Stakeholder Management: Apply strong stakeholder management and communication skills to collaborate with regional PO teams, Talent Acquisition, PO leadership and IT, ensuring seamless service delivery, effective transitions and continuous alignment. 

This is what you bring to us: 

• Bachelor's degree in Human Resources, Business Administration or a related field. 
• Several years of experience in HR Operations, Shared Services or a comparable service delivery environment. 
• Proven experience in setting up, establishing and scaling a Shared Service Center or centralized service organization. 
• Demonstrated experience in people leadership, operational service management, SLA/KPI monitoring and capacity planning. 
• Good understanding of Talent Acquisition Administration and employee lifecycle processes. 
• Experience with SAP HCM, SAP SuccessFactors and/or ADP; knowledge of ticketing systems is an advantage. 
• Very strong English communication skills and proficiency in Microsoft Office. 
• Preferably experience with US related PO Services. 
• Willingness to adapt working hours to US Timezone when necessary.

Applications from qualified individuals with disabilities are expressly welcome.

Your contact person:
Annalena Wagner, People & Organization Pune, Maharashtra

We look forward to receiving your online application!