Track Manager - EMC PowerMax, PowerStore

Job Summary

Manage and administer enterprise SAN, NAS and Object Storage infrastructure. Ensure storage platform availability, performance and operational stability. Perform storage provisioning, allocation, expansion and decommissioning. Manage capacity planning and proactively identify storage capacity requirements. Troubleshoot complex L3 storage incidents and performance issues. Handle storage recovery operations and support restoration activities. Perform root-cause analysis for recurring or critical storage issues. Support incident, problem and change management processes. Plan and execute storage firmware/software upgrades and infrastructure changes. Monitor storage health, utilization, latency, throughput and hardware conditions. Support SAN zoning, host connectivity and storage presentation activities. Coordinate with Server, VMware, Linux, Windows, Database, Backup, Network and Cloud teams for infrastructure issues. Work with OEM/vendor support for hardware/software faults and complex escalations. Develop and maintain SOPs, runbooks, technical documentation and knowledge articles. Provide technical guidance and mentoring to L1/L2 engineers. Participate in major incident bridges and drive storage-related technical troubleshooting.

Key Responsibilities

Manage and administer enterprise SAN, NAS and Object Storage infrastructure. Ensure storage platform availability, performance and operational stability. Perform storage provisioning, allocation, expansion and decommissioning. Manage capacity planning and proactively identify storage capacity requirements. Troubleshoot complex L3 storage incidents and performance issues. Handle storage recovery operations and support restoration activities. Perform root-cause analysis for recurring or critical storage issues. Support incident, problem and change management processes. Plan and execute storage firmware/software upgrades and infrastructure changes. Monitor storage health, utilization, latency, throughput and hardware conditions. Support SAN zoning, host connectivity and storage presentation activities. Coordinate with Server, VMware, Linux, Windows, Database, Backup, Network and Cloud teams for infrastructure issues. Work with OEM/vendor support for hardware/software faults and complex escalations. Develop and maintain SOPs, runbooks, technical documentation and knowledge articles. Provide technical guidance and mentoring to L1/L2 engineers. Participate in major incident bridges and drive storage-related technical troubleshooting.

Skill Requirements

Manage and administer enterprise SAN, NAS and Object Storage infrastructure. Ensure storage platform availability, performance and operational stability. Perform storage provisioning, allocation, expansion and decommissioning. Manage capacity planning and proactively identify storage capacity requirements. Troubleshoot complex L3 storage incidents and performance issues. Handle storage recovery operations and support restoration activities. Perform root-cause analysis for recurring or critical storage issues. Support incident, problem and change management processes. Plan and execute storage firmware/software upgrades and infrastructure changes. Monitor storage health, utilization, latency, throughput and hardware conditions. Support SAN zoning, host connectivity and storage presentation activities. Coordinate with Server, VMware, Linux, Windows, Database, Backup, Network and Cloud teams for infrastructure issues. Work with OEM/vendor support for hardware/software faults and complex escalations. Develop and maintain SOPs, runbooks, technical documentation and knowledge articles. Provide technical guidance and mentoring to L1/L2 engineers. Participate in major incident bridges and drive storage-related technical troubleshooting.

Other Requirements

Manage and administer enterprise SAN, NAS and Object Storage infrastructure. Ensure storage platform availability, performance and operational stability. Perform storage provisioning, allocation, expansion and decommissioning. Manage capacity planning and proactively identify storage capacity requirements. Troubleshoot complex L3 storage incidents and performance issues. Handle storage recovery operations and support restoration activities. Perform root-cause analysis for recurring or critical storage issues. Support incident, problem and change management processes. Plan and execute storage firmware/software upgrades and infrastructure changes. Monitor storage health, utilization, latency, throughput and hardware conditions. Support SAN zoning, host connectivity and storage presentation activities. Coordinate with Server, VMware, Linux, Windows, Database, Backup, Network and Cloud teams for infrastructure issues. Work with OEM/vendor support for hardware/software faults and complex escalations. Develop and maintain SOPs, runbooks, technical documentation and knowledge articles. Provide technical guidance and mentoring to L1/L2 engineers. Participate in major incident bridges and drive storage-related technical troubleshooting.