Technical Lead

Job Summary

Polarion Consultant (L2/L3 Support & Application Administration)
Offshore (India) with collaboration across global teams. Support coverage aligned to customer business hours
6-7 Years of experience in Polarion ALM administration, configuration, support, and maintenance activities

Key Responsibilities

Application Support & Maintenance
Provide L2/L3 support for Polarion applications including incident management, service request fulfillment, and defect resolution.
Analyze and troubleshoot application issues and deliver timely resolutions/workarounds in line with agreed SLAs.
Perform root cause analysis and implement corrective actions for recurring issues.

Administration & Configuration
Administer and maintain Polarion configurations, workflows, user roles, permissions, projects, and repositories.
Support configuration updates, application administration tasks, and platform optimization activities.
Perform system health checks and ensure platform stability and performance.

Enhancements & Development Support
Implement minor enhancements, configuration changes, and code fixes within the supported environment.
Support integration-related activities and coordinate with dependent systems and teams.
Conduct testing and validation for fixes, configurations, and enhancements prior to deployment.

Service Delivery & Governance
Manage ITSM tickets and maintain compliance with service levels and operational KPIs.
Participate in daily stand-ups, weekly status reviews, and monthly governance meetings.
Coordinate with customer IT teams, business users, and third-party vendors for issue resolution and release planning.

Key Deliverables
Incident and service request resolutions.
Configuration updates and code fixes.
Test results and validation reports.
Polarion support documentation and knowledge artifacts.
Monthly service and support reports.

Skill Requirements

Technical Skills
Strong experience with Siemens Polarion ALM administration and support.
Experience in workflow configuration, project setup, permissions management, and user administration.
Knowledge of Polarion integrations and issue lifecycle management.
Experience with defect management, service request handling, and release support.
Familiarity with ITSM tools such as ServiceNow, Jira, or equivalent.
Understanding of SDLC, ALM processes, and Agile delivery methodologies.

Other Requirements

Soft Skills
Strong analytical and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Ability to work in a global delivery model.
Strong documentation and reporting skills.
Customer-focused approach with attention to SLA compliance.