Sr Administrator (Tools & Automation)

Job Summary

Job Summary : The ServiceNow Engineer is a key technical contributor responsible for designing, developing, supporting, and continuously improving the ServiceNow platform. This role delivers scalable solutions, builds and supports integrations with internal and external enterprise systems, and advances automation across IT and business processes. The engineer partners with business stakeholders, platform administrators, architects, developers, infrastructure and security teams, application owners, and third-party vendors to deliver secure, reliable, and maintainable solutions that improve operational efficiency and the user experience.

Key Responsibilities

Job Responsibilities : · Design, develop, configure, and support ServiceNow solutions across multiple applications and modules. · Maintain platform stability, performance, security, and scalability, and troubleshoot complex platform and application issues. · Develop and support workflows, business rules, client scripts, UI policies, Flow Designer flows, scoped applications, and custom solutions. · Implement platform enhancements following ServiceNow best practices, architecture standards, and governance requirements. · Participate in platform upgrades, patching activities, release management, design reviews, code reviews, and change management processes. · Design, build, and support integrations between ServiceNow and enterprise applications using REST, SOAP, GraphQL, and event-driven patterns. · Configure and support IntegrationHub spokes, MID Servers, and custom integrations with systems such as Microsoft Entra ID, Microsoft 365, SAP, Workday, Oracle, Jira, SCCM/MECM, monitoring tools, identity platforms, cloud platforms, and custom business applications. · Design secure authentication methods, including OAuth 2.0, SAML, JWT, API keys, and certificate-based authentication. · Monitor integration health, performance, and error handling, and create reusable integration frameworks and standards. · Identify automation opportunities and use Flow Designer, IntegrationHub, Orchestration, and APIs to reduce manual effort and improve service delivery. · Develop and maintain technical documentation, integration specifications, process flows, and support procedures. · Support platform governance, compliance, security, and audit requirements. · Provide technical guidance to developers, administrators, and support teams.

Skill Requirements

Skill Requirement : Required Qualifications · Bachelor\'s degree in Information Technology, Computer Science, Engineering, or a related field; equivalent practical experience will be considered. · 5+ years of ServiceNow development and engineering experience. · 3+ years of hands-on experience designing and implementing enterprise integrations. · Strong experience with REST APIs, SOAP web services, IntegrationHub, Flow Designer, JavaScript, JSON, and XML. · Experience developing scoped applications and custom solutions within ServiceNow. · Knowledge of ServiceNow platform architecture, development best practices, security, scalability, and governance. · Experience troubleshooting complex integration and platform issues and implementing sustainable solutions. · Understanding of ITIL processes and service management principles. Strong communication, collaboration, analytical thinking, stakeholder management, and problem-solving skills. Preferred Qualifications · ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist, or integration-focused ServiceNow certifications. · Experience with ServiceNow ITSM, ITOM, ITAM, HR Service Delivery, Customer Service Management, or Strategic Portfolio Management. · Experience with Service Portal, Employee Center, Script Includes, Business Rules, UI Policies, Client Scripts, Scheduled Jobs, Import Sets, Transform Maps, Discovery, and CMDB. · Experience integrating with Microsoft Azure, AWS, or Google Cloud. · Familiarity with middleware technologies such as MuleSoft, Boomi, Informatica, or Azure Integration Services. · Experience with CI/CD pipelines, DevOps practices, Git, PowerShell, SQL, HTML, and CSS. · Knowledge of Agile and Scrum methodologies.

Other Requirements

Other Requirement : Knowledge of ServiceNow platform architecture, development best practices, security, scalability, and governance. · Experience troubleshooting complex integration and platform issues and implementing sustainable solutions. · Understanding of ITIL processes and service management principles. Strong communication, collaboration, analytical thinking, stakeholder management, and problem-solving skills. Preferred Qualifications · ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist, or integration-focused ServiceNow certifications. · Experience with ServiceNow ITSM, ITOM, ITAM, HR Service Delivery, Customer Service Management, or Strategic Portfolio Management. · Experience with Service Portal, Employee Center, Script Includes, Business Rules, UI Policies, Client Scripts, Scheduled Jobs, Import Sets, Transform Maps, Discovery, and CMDB. · Experience integrating with Microsoft Azure, AWS, or Google Cloud. · Familiarity with middleware technologies such as MuleSoft, Boomi, Informatica, or Azure Integration Services. · Experience with CI/CD pipelines, DevOps practices, Git, PowerShell, SQL, HTML, and CSS. · Knowledge of Agile and Scrum methodologies.