Spa Receptionist (Vietnamese Local)

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Position Summary
The Spa Receptionist is responsible for welcoming guests, managing spa reservations, handling guest inquiries, and ensuring smooth front desk operations while providing excellent customer service and a professional spa experience.

Key Responsibilities

• Welcome guests warmly and assist with spa check-in and check-out procedures.
• Handle spa reservations, appointment scheduling, and telephone inquiries professionally.
• Provide guests with information about spa treatments, services, and retail products.
• Maintain accurate guest records and payment transactions.
• Coordinate with spa therapists and supervisors to ensure smooth daily operations.
• Ensure reception and waiting areas are clean, organized, and welcoming at all times.
• Handle guest feedback and requests professionally and efficiently.
• Follow spa operational procedures, grooming, and service standards.

Qualifications

• Previous experience in spa reception, hospitality, or customer service preferred.
• Fluent in English, with excellent communication and customer service skills. Knowledge of Russian language is an advantage.
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Basic computer knowledge and familiarity with booking systems preferred.

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence