SME - CyberArk PAM, DellOne TPAM

Job Summary

Years of Experience

• 8+ years of experience in in planning, designing, developing, and deploying IAM solutions, including enhancements to existing systems.
• Expertise in understanding customer requirements, coordinating with stakeholders, and suggesting innovative solutions will be critical to ensuring robust identity and access management processes.

General Description

• Act as a liaison between business stakeholders, PAM/IAM teams, and technical teams to gather, analyze, document, and validate business and security requirements.
• Support the delivery of PAM/IAM initiatives by conducting requirement analysis, impact assessments, process mapping, and coordination across multiple stakeholders.
• Collaborate with client teams to facilitate workshops, data analysis, user acceptance testing (UAT), reporting, and implementation activities while ensuring alignment with business and security objectives.
• Prepare functional specifications, business process documentation, dashboards, and performance reports to support successful PAM/IAM program delivery and continuous improvement.

Key Responsibilities

Years of Experience

• 8+ years of experience in in planning, designing, developing, and deploying IAM solutions, including enhancements to existing systems.
• Expertise in understanding customer requirements, coordinating with stakeholders, and suggesting innovative solutions will be critical to ensuring robust identity and access management processes.

General Description

• Act as a liaison between business stakeholders, PAM/IAM teams, and technical teams to gather, analyze, document, and validate business and security requirements.
• Support the delivery of PAM/IAM initiatives by conducting requirement analysis, impact assessments, process mapping, and coordination across multiple stakeholders.
• Collaborate with client teams to facilitate workshops, data analysis, user acceptance testing (UAT), reporting, and implementation activities while ensuring alignment with business and security objectives.
• Prepare functional specifications, business process documentation, dashboards, and performance reports to support successful PAM/IAM program delivery and continuous improvement.

Skill Requirements

Technical Requirements

• Good understanding of Identity and Access Management (IAM) and Privileged Access Management (PAM) concepts, processes, governance models, and industry best practices.
•  Experience in gathering, analyzing, documenting, and validating business, functional, and non-functional requirements for IAM/PAM initiatives.
•  Ability to create and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, process flows, use cases, and gap analysis reports.
• Knowledge of IAM/PAM lifecycle processes including access requests, provisioning, de-provisioning, role management, privileged account management, certification, and access governance.
• Understanding of regulatory and compliance requirements related to IAM/PAM, including GDPR, SOX, HIPAA, ISO 27001, NIST, and similar security frameworks.
• Experience working with SDLC, Agile, Scrum, Waterfall, and project delivery methodologies.
• Ability to perform stakeholder analysis, impact assessment, requirement traceability, and change management activities.
• Experience in preparing workflow diagrams, process maps, functional specifications, data models, and reporting dashboards.
• Ability to analyze business requirements from an information security and risk management perspective and translate them into actionable functional requirements.
• Experience supporting UAT planning, test case reviews, defect tracking, requirement validation, and implementation support activities.
• Strong analytical and reporting skills with the ability to create metrics, KPI dashboards, and business insights to support PAM/IAM decision-making.

Soft Skills

• Strong analytical, problem-solving, and critical-thinking abilities with attention to detail.
• Excellent verbal and written communication skills with the ability to effectively engage business stakeholders, security teams, and technical teams.
• Strong stakeholder management, facilitation, and coordination skills with the ability to manage multiple priorities and deadlines.
• Adaptable, proactive, and customer-focused mindset with a commitment to continuous improvement and quality deliverables.

Certifications (Preferred)

• Project Management Professional (PMP)
• Agile/Scrum certifications such as Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP)
• Certified Information Systems Security Professional (CISSP)

Educational Qualifications

• University degree in IT or/and IT Security

Other Requirements