Service Solutions Director

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

The Director, Service Solutions leads the strategy and performance of Service Contracts and Connected Services for Volvo Trucks, Mack Trucks and UD Trucks across Region Australia and selected importer markets. The role drives sustainable growth, profitability and customer value by developing competitive service solutions and translating strategic priorities into market execution.

Reporting to the Vice President Service Market and as a member of the Service Market Leadership Team, you will work closely with Dealer Principals, dealership leadership teams, sales teams and internal stakeholders to build trust, strengthen collaboration and drive an increase in service contract attachment, connected services penetration and customer lifecycle value. The role is central to the 2030 ambition of every truck being sold with a service contract and connectivity-enabled services.

Service Solutions Strategy & Performance

• Lead the Service Solutions strategy across Region Australia and selected importer markets, translating strategic priorities and the 2030 ambition into measurable commercial outcomes.
• Drive service contract attachment, connected services penetration, revenue, profitability and customer lifecycle value across the dealer and fleet network.
• Establish clear performance measures and governance to strengthen accountability and market execution.

Service Contracts & Connected Services

• Lead the development and optimisation of Service Contracts and Connected Services, evolving existing propositions and introducing new offers in response to customer and market needs.

• Drive adoption across company-owned and privately owned dealers, larger fleets and other priority customer segments.
• Provide direction on pricing, offer design and go-to-market approaches to strengthen competitiveness and sustainable growth.

 

Dealer Relationships & Network Engagement

• Build and maintain strong, trusted relationships with Dealer Principals, dealership leadership teams and key stakeholders across the network.
• Act as a strategic partner to our dealerships, understanding their priorities, challenges and opportunities while identifying ways to strengthen performance.
• Establish open, constructive communication and foster a culture of collaboration, accountability and mutual respect.
• Influence and support dealerships to deliver shared business objectives, recognising the importance of partnership rather than direct operational control.
• Strengthen alignment between Volvo Group and our dealer network, ensuring dealership perspectives are understood and considered in strategic decisions

 

Commercial Capability & Insights

• Build proactive, data-driven commercial capability across the dealer network and regional teams.
• Use customer, sales and market insights to identify opportunities, performance gaps and targeted actions.
• Lead new commercial initiatives and capabilities aligned with the Service Market roadmap.

 

Financial & Market Performance

• Own functional financial performance, including budgets, revenue, profitability, pricing effectiveness and commercial growth.
• Monitor customer, market and competitive trends to inform priorities and investment.
• Maintain accountability for sustainable growth and overall commercial performance

Who are you?

Educational Qualifications

• Tertiary education in Business, Management or Sales – desirable
• Trade certificate in the automotive industry – desirable

Business skills & attributes

• Demonstrated commercial leadership experience, ideally within automotive, heavy equipment or a related industry.
• Strong strategic and commercial acumen, with experience translating strategy into measurable business outcomes.
• Proven ability to lead through influence across complex dealer, customer and stakeholder environments.
• Strong capability in commercial analysis, pricing, market development and performance management.
• Demonstrated people leadership and capability development.
• Customer-focused, collaborative and outcomes-oriented leadership style.
• Strong communication and stakeholder management skills.

What’s in it for you?

We offer a solid package of compensation and benefits, plus:  

• Work in a supportive team, where new ideas and change are embraced and encouraged.
• Work with iconic brands and be part of a reputation that has been earned over a century.
• Join an organisation that supports internal career growth through training, role changes, and global mobility options.
• Benefits for applicable staff including access to Sonder (Wellbeing & Safety Partner) for employees and family members, education assistance, Service Awards, income protection, private health insurance, personal computer loans, option to purchase additional leave, additional superannuation and generous paid parental leave provisions.
• A strong commitment to safety and your health and wellbeing.
• A commitment to equal opportunity and equal outcome.

Ready for the next move?

If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

Who are you?

Overall feedback

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.