Senior Track Lead

Job Summary

Role Summary

We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.

UiPath Support

• Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.
• Monitor bot execution, queues, assets, and schedules.
• Deploy and manage automation packages across environments.
• Coordinate with development teams for bug fixes and enhancements.
• Maintain automation documentation and operational runbooks.

Generative AI Support

• Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms.
• Monitor AI service performance, token usage, response quality, and API integrations.
• Troubleshoot prompt failures, model response issues, and integration defects.
• Collaborate with data scientists and AI engineers for issue resolution.
• Assist in prompt tuning and optimization activities.

Monitoring & Operations

• Utilize tools such as:
  • UiPath Insights
  • Dynatrace
  • AWS CloudWatch
  • Azure Monitor
  • Splunk/AppDynamics (if applicable)
• Analyze logs, alerts, and application performance metrics.
• Implement preventive and corrective actions to reduce incidents.

Continuous Improvement

• Identify automation and support process enhancements.
• Recommend performance optimization opportunities.
• Support platform upgrades, patching, and release activities.
• Contribute to knowledge management and operational excellence initiatives.

Required Skills

Technical Skills

• UiPath Orchestrator Administration
• UiPath Studio & Robot Support
• RPA Production Support & Monitoring
• REST APIs and Web Services
• SQL and Database Troubleshooting
• Windows Server Administration
• Incident and Problem Management
• Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini)
• Prompt Engineering fundamentals
• Cloud platforms (AWS/Azure)

Monitoring Tools

Key Responsibilities

Application & Production Support

• Provide L2/L3 support for UiPath bots and GenAI-enabled applications.
• Monitor production environments and proactively identify issues.
• Perform incident management, root cause analysis (RCA), and problem management.
• Troubleshoot bot failures, automation exceptions, and integration issues.
• Ensure SLA compliance and timely issue resolution.

Skill Requirements

Other Requirements