Senior Technical Operations Engineer

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details:

Ø  Position Summary:

 

·    The Senior Technical Operations Engineer is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of Cubic’s production systems. This role focuses on diagnosing and resolving complex software defects, customer-reported issues, and configuration issues in live environments. As the engineering authority for assigned programs, the engineer will lead root cause analysis, drive corrective actions, and guide cross-functional teams to maintain operational excellence across mission-critical transportation systems.

Ø  Key Responsibilities:

·    Production Support & Issue Resolution

·    Understand the Enterprise Architecture end-to-end and own the troubleshooting of production issues across multiple interconnected complex software systems.

·    Lead the investigation and resolution of high-impact software defects and configuration issues.

·    Perform deep-dive root cause analysis across application, infrastructure, and integration layers.

·    Collaborate with development, QA, and operations teams to implement permanent fixes and preventive measures.

·    Maintain system stability through proactive monitoring and configuration management.

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·    Technical Leadership

 

·    Understand the technical baseline for system architecture, design, and configuration across the full lifecycle.

·    Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.

·    Serve as the escalation point for complex technical issues affecting production environments.

·    Possess strong cross-functional collaboration skills with proven expertise in diagnosing, troubleshooting, and resolving complex technical issues.

·    Drive root cause and pattern analysis for recurring production issues, translating findings into sustainable engineering improvements and preventive actions.

·    Champion automation and observability improvements reduce manual intervention, strengthen system reliability, and improve operational efficiency.

Ø  Operational Excellence

 

·    Own the relationship with program team and ensure systems meet performance, availability, and supportability targets as dictated by agreed SLAs.

·    Develop and maintain operational documentation, including runbooks, configuration guides, and incident response procedures.

·    Lead post-incident reviews and drive continuous improvement in support processes.

·    Interface with customers and vendors to resolve escalated issues and align technical solutions.

·    Required Qualifications:

 

·    Bachelor’s degree in engineering, Computer Science, Electrical Engineering, or related field.

·    Five (5) + years of experience in systems engineering, with a strong focus on production support and defect resolution.

·    Hands on exposure on Incident, problem and change management processes.

·    Demonstrated experience working in a Technical Business Analyst function, with exposure to analyzing end-to-end business processes and their underlying applications, system components, integrations, and data flows to identify gaps, dependencies, risks, and opportunities for operational and technical improvement.

·    Proven expertise in diagnosing and resolving complex software and infrastructure issues in live environments.

·    Experience with monitoring tools, log analysis, and performance tuning.

·    Familiarity with configuration management systems. Knowledge of Kafka.

·    Ability to navigate ambiguity and create clarity for self and others.

·    Should have hands on exposure on Oracle/SQL querying.

·    Should be exposed to a 24*7 rotational shift support function.

·    Should have exposure to customer/client interactions and reviews.

 

 

Preferred Qualifications:

·       Experience in transportation, finance, smart mobility, or another regulated and mission-critical industry.

·       Experience with high-availability, fault-tolerance, distributed, and event-driven architectures.

·       Experience leading reliability engineering, observability, automation, production modernization, or operational maturity initiatives across large-scale systems.

·       Experience working across technology ecosystems in which applications, integrations, field devices, back-office platforms, and operational processes collectively affect customer-facing services.

·       Knowledge of security, resilience, disaster recovery, capacity planning, and production-readiness practices for enterprise systems.

·       Relevant professional certifications in cloud technologies, IT service management, database technologies, systems engineering.

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Worker Type: Employee

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.