Tower Lead - IT Operations Management, RESTful API, Angular

Job Summary

We are seeking an experienced ServiceNow Technical Architect to join the Expert Services organization and lead enterprise-scale ServiceNow transformation programs. The architect will provide technical leadership across multiple ServiceNow products, define solution architecture, establish platform governance, guide delivery teams, and serve as a trusted advisor to customers throughout implementation and adoption journeys.

Key Responsibilities

Solution & Platform Architecture Design end-to-end ServiceNow solutions aligned to customer business objectives. Define technical architecture, platform strategy, instance architecture, and governance standards. Lead architecture workshops, design sessions, and technical discovery discussions. Produce High-Level Design (HLD), Low-Level Design (LLD), integration designs, and deployment architectures. Establish reusable architecture patterns and development standards. ServiceNow Platform Expertise Lead solution design across one or more of: ITSM ITOM (Discovery, Service Mapping, Event Management, AIOps) CMDB / CSDM ITAM (SAM Pro / HAM Pro) HRSD CSM SPM IRM / GRC FSM App Engine & Automation solutions Technical Leadership Provide architectural governance throughout project delivery. Mentor developers, technical consultants, and solution leads. Conduct design reviews, code reviews, and performance assessments. Ensure scalability, maintainability, security, and platform health. Drive adoption of ServiceNow best practices and Now Create methodology. Integration & Automation Architect integrations using REST, SOAP, IntegrationHub, and MID Servers. Define enterprise integration patterns and data exchange frameworks. Lead automation initiatives leveraging Flow Designer, Orchestration, Now Assist, GenAI, and Agentic AI capabilities. Client & Stakeholder Management Act as the primary technical advisor for customer executives and platform owners. Support presales activities, estimations, solution presentations, and technical governance reviews. Collaborate with Enterprise Architects, Program Managers, and Delivery Leads.

Skill Requirements

10+ years of overall IT experience. 7+ years of ServiceNow implementation experience. Proven experience as Technical Architect, Solution Architect, or Lead Architect on enterprise ServiceNow programs. Experience leading multi-module, multi-instance ServiceNow implementations. Certifications Mandatory ✅ ServiceNow Certified System Administrator (CSA) ✅ ServiceNow Certified Application Developer (CAD) ✅ Minimum 2 CIS Certifications relevant to the specialization are

Other Requirements

  xpert Services-Specific Expectations\\\\r\\\\nLead customer-facing architecture engagements.\\\\r\\\\nGuide implementation teams on ServiceNow leading practices.\\\\r\\\\nSupport Expert Services accelerators, frameworks, and reusable assets.\\\\r\\\\nDrive platform modernization, AI adoption, and operational transformation initiatives.\\\\r\\\\nServe as a technical escalation point across multiple customer engagements.\\\\r\\\\n\\\\r\\\\nIdeal Expert Services Architect Profile: CTA/ArchX certified (or actively pursuing), strong multi-product ServiceNow experience, customer advisory skills, architecture governance expertise, and recent hands-on delivery experience across ITSM, ITOM, CMDB/CSDM, and enterprise integrations