Senior Support Lead

Job Summary

Site Reliability Engineer (SRE) – Economic Crime Services

We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement.

Key Responsibilities

• Manage production support, incident resolution, and root cause analysis.
• Ensure high availability, resilience, and performance of business-critical applications.
• Automate operational processes using Python and Shell scripting.
• Monitor and optimize applications, infrastructure, and AWS cloud services.
• Support releases, deployments, and platform reliability improvements.
• Drive observability, vulnerability remediation, risk controls, and operational governance.
• Collaborate with engineering and infrastructure teams to improve system stability and scalability.

Required Skills

• Strong Unix/Linux administration and troubleshooting.
• Oracle Database, SQL, and PL/SQL expertise.
• Python and Shell scripting for automation.
• AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena).
• Production Support / SRE / Incident Management experience.
• Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana.

Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering.

Key Responsibilities

Site Reliability Engineer (SRE) – Economic Crime Services

We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement.

Key Responsibilities

• Manage production support, incident resolution, and root cause analysis.
• Ensure high availability, resilience, and performance of business-critical applications.
• Automate operational processes using Python and Shell scripting.
• Monitor and optimize applications, infrastructure, and AWS cloud services.
• Support releases, deployments, and platform reliability improvements.
• Drive observability, vulnerability remediation, risk controls, and operational governance.
• Collaborate with engineering and infrastructure teams to improve system stability and scalability.

Required Skills

• Strong Unix/Linux administration and troubleshooting.
• Oracle Database, SQL, and PL/SQL expertise.
• Python and Shell scripting for automation.
• AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena).
• Production Support / SRE / Incident Management experience.
• Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana.

Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering.

Skill Requirements

Site Reliability Engineer (SRE) – Economic Crime Services

We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement.

Key Responsibilities

• Manage production support, incident resolution, and root cause analysis.
• Ensure high availability, resilience, and performance of business-critical applications.
• Automate operational processes using Python and Shell scripting.
• Monitor and optimize applications, infrastructure, and AWS cloud services.
• Support releases, deployments, and platform reliability improvements.
• Drive observability, vulnerability remediation, risk controls, and operational governance.
• Collaborate with engineering and infrastructure teams to improve system stability and scalability.

Required Skills

• Strong Unix/Linux administration and troubleshooting.
• Oracle Database, SQL, and PL/SQL expertise.
• Python and Shell scripting for automation.
• AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena).
• Production Support / SRE / Incident Management experience.
• Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana.

Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering.

Other Requirements

Site Reliability Engineer (SRE) – Economic Crime Services

We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement.

Key Responsibilities

• Manage production support, incident resolution, and root cause analysis.
• Ensure high availability, resilience, and performance of business-critical applications.
• Automate operational processes using Python and Shell scripting.
• Monitor and optimize applications, infrastructure, and AWS cloud services.
• Support releases, deployments, and platform reliability improvements.
• Drive observability, vulnerability remediation, risk controls, and operational governance.
• Collaborate with engineering and infrastructure teams to improve system stability and scalability.

Required Skills

• Strong Unix/Linux administration and troubleshooting.
• Oracle Database, SQL, and PL/SQL expertise.
• Python and Shell scripting for automation.
• AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena).
• Production Support / SRE / Incident Management experience.
• Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana.

Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering.