Senior Specialist-Voice

Job Summary

We are looking for a detail-oriented and proactive PMO professional to support project planning, governance, tracking, reporting, and coordination across multiple projects/stakeholders. The role will work closely with project managers, business teams, leadership, and other stakeholders to ensure on time delivery, within scope, and according to organizational standards.

Key Responsibilities

• Support project planning, scheduling, and execution.
• Maintain project plans, trackers, dashboards, and documentation.
• Track project milestones, deliverables, dependencies, risks, and issues.
• Prepare weekly/monthly project status reports for management.
• Coordinate project review meetings and maintain MOM/action trackers.
• Follow up with stakeholders on pending actions and deliverables.
• Monitor project timelines, budgets, resource utilization, and key KPIs.
• Identify project risks and escalate issues to the appropriate stakeholders.
• Ensure adherence to PMO processes, governance frameworks, and reporting standards.
• Maintain project documentation, project plans, status reports, and change requests.
• Support portfolio-level reporting and management presentations.
• Coordinate across cross-functional teams to ensure alignment and timely execution.
• Assist in process improvement and standardization of project management practices.

Skill Requirements

• Strong project coordination and stakeholder management skills.
• Excellent communication and follow-up abilities.
• Good analytical and problem-solving skills.
• Strong knowledge of MS Excel and PowerPoint.
• Experience with project management tools such as MS Project, Smartsheet, Excel or similar.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and documentation skills.

Other Requirements

• Bachelor’s degree in any related field.
• Prior experience in PMO, project coordination, program management, or business operations is preferred.
• Understanding of project management methodologies such as Agile, Scrum, or Waterfall is an advantage.