Senior Process Manager

Job Summary

Manager 

Exp 10+ Years

Key Responsibilities

1. Hands on experience in Transactions/Data entry process preferably related to Finance projects like AR, AP , Invoice reconciliation
2. Managing span of more than 50 + team size and driving metrics like TAT, accuracy and escalations
3. Drive RCAs and process improvement plans for the Team
3. Interact with internal and external stakeholders
4. Drive identified projects / Lean six sigma initiatives within the process
5. Make recommendations to enhance processes and boost ease and efficiency
6. Oversee and manage performance and service quality to guarantee customer satisfaction.
7. Single point of contact escalation for any process issues
8. Leading all Monthly and Quarterly business reviews with the client

Skill Requirements

1. Conversant with Data Entry best practices & other methdologies
2. Good at managing all the complex situations at ease
3. Excellent Cognitive, analytical skills and eye in details
4. Ability to work under pressure, priorities and Multitasking
5. Team handling Capabilities / Demonstrate leadership
6. Hands on experience in evaluating new process changes

Other Requirements