Senior Consulting Manager(DPO)

Job Summary

Engagement Manager – Business Process Reengineering & Transformation

 | Experience: 12–16 Years  |  Location: Chennai 

Positions to be filled – 2

Department

Business Process Reengineering (BPR) & Transformation

Reports To

Practice Lead

Travel Requirement

Yes – Domestic and International (client-facing, onsite engagements)

Required Certifications

Lean Six Sigma Black Belt | PMP | Design Thinking Practitioner

ABOUT THE ROLE

The Engagement Manager is accountable for end-to-end execution and delivery of BPR and automation transformation engagements, managing internal stakeholders and external client relationships, solution design, and cross-functional delivery teams. The role bridges strategy and execution, ensuring programs deliver measurable business outcomes.

Key Responsibilities

• Lead and manage full-lifecycle BPR and Intelligent Automation engagements from discovery through hypercare.
• Drive current-state (As-Is) assessment, future-state (To-Be) design, and transformation roadmap development.
• Own Value Stream Mapping (VSM) workshops, process decomposition, and opportunity identification exercises.
• Manage delivery timelines, resource plans, risk registers, and stakeholder communication plans.
• Collaborate with solution architects and automation developers to ensure technical alignment with business requirements.
• Develop business cases, ROI models, and benefit realization frameworks for automation and BPR initiatives.
• Serve as the primary client point-of-contact, managing expectations and escalations effectively.
• Guide SIPOC, FMEA, RCA, and Control Chart analyses across transformation workstreams.
• Contribute to proposal development, effort estimation, and solution structuring for new opportunities.
• Coach and mentor junior team members in Lean Six Sigma and BPR methodologies.

Skill Requirements

• 12–16 years of experience in BPR, process consulting, or transformation delivery in BFSI / Healthcare.
• Certified Lean Six Sigma Black Belt with demonstrated DMAIC / DMADV project delivery.
• Proficiency in VSM, process modelling, and process mining tools.
• Familiarity with automation platforms (UiPath, Blue Prism, Power Automate) and AI-enabled BPM solutions.
• Strong project management skills; PMP certification preferred.
• Excellent client-facing communication, facilitation, and presentation skills.

Other Requirements

CORE COMPETENCIES & SKILLS

✔  Lean Six Sigma (Black Belt)

✔  Value Stream Mapping

✔  BPMN 2.0 Modelling

✔  DMAIC / DMADV

✔  Program & Stakeholder Management

✔  Business Case & ROI Development

✔  RPA Platform Familiarity

✔  Process Mining (Celonis and similar tools)

✔  Change Management

✔  BFSI Domain Knowledge