Senior Process Associate

Job Summary

• Fresher or up to 2 years of experience in operations, customer service, finance operations, shared services, BPO, KPO, or back-office functions.
• Strong communication and computer skills.
• Willingness to work in a process-driven environment.
• Ability to work from office as per business requirements.

Key Responsibilities

• Process transactions accurately and within defined turnaround times.
• Review requests, validate supporting information, and update business systems.
• Manage customer, account, billing, payment, dispute, or service-related records as applicable.
• Perform data entry, record maintenance, reconciliation, and transaction processing activities.
• Respond to customer and stakeholder queries through email and other approved communication channels.
• Follow standard operating procedures and comply with process guidelines.
• Work closely with cross-functional teams to ensure timely resolution of issues.
• Identify process exceptions and escalate them appropriately.
• Maintain productivity, quality, and SLA targets.
• Participate in process improvement initiatives and team discussions.
• Generate and maintain process-related reports and trackers as required.
• Ensure high standards of accuracy, compliance, and customer experience

Skill Requirements

Communication Skills

• Good verbal and written communication skills.
• Ability to communicate professionally with customers and internal teams.
• Good listening and comprehension skills.

Computer Skills

• Good working knowledge of Google Suite - Gsheet, GDoc etc.
• Comfortable working with web-based applications and business systems.
• Ability to learn new tools and applications quickly.

Analytical Skills

• Attention to detail and accuracy.
• Basic problem-solving and analytical abilities.
• Ability to prioritize tasks and manage workload effectively.

Behavioral Competencies

• Positive attitude and willingness to learn.
• Team player with strong collaboration skills.
• Customer-centric mindset.
• Ability to work in a fast-paced environment.
• High level of ownership and accountability.
• Flexibility to work across different process areas as business needs evolve.

Other Requirements

• Exposure to Order-to-Cash (O2C), Accounts Receivable (AR), Billing, Collections, Cash Application, Customer Service, or related processes.
• Knowledge of ERP systems such as Oracle, SAP, Salesforce, or similar platforms.
• Understanding of basic business operations and customer lifecycle processes