Sales Supervisor | Retail | Toys "R" Us, Mercato Mall

Job Requisition ID: 182423 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Supervisor is responsible for coordinating and overseeing the management of the shop floor, bridging the gap between sales staff and store management. Success in this role entails building long-term client relationships, achieving business objectives, managing store operations, exemplifying leadership, and maintaining high standards of store presentation. The supervisor enhances team performance through education and role modelling, ensuring alignment with business goals.

Client and Business Development

• Support the team in building long-term client relationships and leveraging different clienteling tools.
• Enhance the client-focused mindset among the team.
• Ensure extensive product knowledge within the team.
• Assist store management in achieving business objectives and initiatives such as reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.

Operations

• Perform and supervise all store opening and closing procedures, including counting register funds, completing bank deposits, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Ensure adherence to loss prevention policies and operational procedures.

Leadership Presence

• Exhibit exemplary performance across all functions.
• Resolve customer complaints, exchanges, and inquiries effectively.
• Serve as a liaison between staff and management regarding performance concerns.
• Propose and implement action plans for efficient store processes and organization.
• Educate the team on sales plans, personal sales goals, and KPIs.

General

• Be an ambassador of the brand, culture, quality, and expertise.
• Ensure store presentation standards are achieved and maintained.

• Advanced problem-solving skills to effectively resolve customer complaints and operational issues.
• Strong leadership and mentorship abilities to guide and develop the team.
• Excellent communication skills for liaison between staff and management.
• In-depth product knowledge and clienteling expertise to drive sales and client relationships.

• High school education or equivalent preferred.
• 6 months to 1 year of experience in the retail or hospitality industry as a senior sales representative or supervisor.
• Proficiency in business English (written and verbal).
• Good computer skills, including Outlook, Excel, and SAP.
• Strong numeracy and literacy skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.