Process Manager

Job Summary

Job Summary:We are looking for a seasoned PTP professional with strong team handling experience, hands-on invoice processing knowledge, and exposure to global procurement tools. The role involves managing end-to-end PTP operations, ensuring SLA adherence, and driving supplier enablement in a client-facing environment.Key Responsibilities:Manage and oversee end-to-end PTP operations (Invoice Processing, Query Handling, SES, Issue Resolution)·          Manage client expectations and ensure timely delivery of assigned work.Lead and handle a team, ensuring productivity, quality, and SLA complianceEnsure accurate and timely invoice processing and exception handlingWork closely with clients as a primary SPOC for PTP-related operations and escalationsMonitor and drive SLA/KPI adherence (TAT, accuracy, backlog, FPY)Support and drive supplier enablement activities, ensuring smooth onboarding and adoptionPerform RCA and implement process improvements to reduce delays and errorsCollaborate with internal stakeholders (Procurement, AP, Business teams)Ensure compliance with SOPs, audit requirements, and client-specific guidelines·          Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regionsRequired Skills & Experience:Experience in PTP / Procurement OperationsProven experience in team handling / supervisory roleStrong hands-on knowledge of Invoice Processing (2-way / 3-way match, exception handling)Experience in client-facing roles, handling stakeholder communications

Key Responsibilities

Manage and oversee end-to-end PTP operations (Invoice Processing, Query Handling, SES, Issue Resolution)·          Manage client expectations and ensure timely delivery of assigned work.Lead and handle a team, ensuring productivity, quality, and SLA complianceEnsure accurate and timely invoice processing and exception handlingWork closely with clients as a primary SPOC for PTP-related operations and escalationsMonitor and drive SLA/KPI adherence (TAT, accuracy, backlog, FPY)Support and drive supplier enablement activities, ensuring smooth onboarding and adoptionPerform RCA and implement process improvements to reduce delays and errorsCollaborate with internal stakeholders (Procurement, AP, Business teams)Ensure compliance with SOPs, audit requirements, and client-specific guidelines·          Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regions

Skill Requirements

Other Requirements