Process Associate
On-site
India
Job Summary
- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements
Key Responsibilities
- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements
Skill Requirements
Other Requirements
Source: the employer's careers page. Last checked 2026-10-13. Posted 2026-10-11.