Process Associate
On-site
India
Job Summary
HCL Job Level
E0.1
Function/Domain
Accounts Payable / Procure to Pay function
Role Location
Noida
Positions
Process Associate
Experience
0 - 1 years
Job Profile
- Be responsible for Amazon connect calls, Troubleshooting, Customer queries
- Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs
Required Profile/ Experience
- Excellent communication skills (written & verbal)
- Problem-solving and customer service mindset
- Ability to handle high-volume transactions and queries
Education Requirement
- Accounting Graduate
Shift
- US shift
Key Responsibilities
1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Skill Requirements
nullOther Requirements
nullSource: the employer's careers page. Last checked 2026-10-13. Posted 2026-10-13.