Key Account Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Mead Johnson Nutrition (MJN) is Reckitt’s specialized, science-led infant and child nutrition business. With over 100 years of pediatric nutrition expertise, MJN is known for its clinical, science-based approach to innovation and its expanding focus on specialized nutrition. Its market-leading brands, including Enfamil and Nutramigen, support early childhood development and lifelong health. MJN operates in over 50 countries and plays a vital role in delivering high-quality nourishment to families around the world. Enfamil is the leading global infant formula brand, and the most recommended by pediatricians in MJN's core markets.

We are seeking a high-potential, growth-oriented Key Account Manager (KAM) to help lead and accelerate our Walmart omnichannel business. This role is ideal for a future commercial leader who thrives in a fast-paced environment, combines strong analytical and strategic thinking with exceptional customer leadership, and is eager to take ownership of a meaningful P&L.
The KAM will serve as a key business owner for the Enfamil Infant Nutrition portfolio at Walmart, driving category growth, portfolio performance, customer engagement, forecast accuracy, and flawless execution across both physical retail and digital channels. 

Your responsibilities

• Customer Leadership & Business Development
  
  • Build and maintain strong relationships with Walmart merchants and cross-functional stakeholders.
  • Lead routine customer engagement, including business reviews, joint business planning discussions, and recurring customer meetings.
  • Own preparation and delivery of customer-facing presentations and strategic recommendations.
  • Develop and execute category growth strategies aligned with customer objectives and company priorities.
  • Lead line review strategy development, assortment recommendations, and item portfolio positioning.
• Business Ownership & Commercial Strategy
  
  • You will own accountability for sales performance, profitability, and growth on the highest profile desk in the Org
  • Contribute to annual customer business planning and long-range strategic planning.
  • Own portfolio management decisions, balancing growth opportunities, customer needs, and financial objectives.
  • Drive pricing strategy execution and monitor competitive activity across the market.
  • Identify risks and opportunities through consumption trends, market dynamics, and customer insights.
• Forecasting & Demand Planning
  
  • Own customer demand forecasting processes and forecast accuracy.
  • Lead forecast review meetings and align cross-functional partners on key assumptions and business drivers.
  • Provide data-driven recommendations that improve inventory health, in-stock performance, and service levels.
• Omnichannel & Ecommerce Excellence
  • Lead execution of item setup, content readiness, product detail page (PDP) quality, and digital shelf excellence.
  • Monitor new item launches, availability, and online execution to ensure flawless customer experiences.
  • Leverage ecommerce insights and digital analytics to identify opportunities for growth and conversion.
• Cross-Functional Leadership
  • Coordinate across marketing, supply chain, replenishment, finance, shopper marketing, and analytics teams.
  • Serve as a central point of accountability for business questions related to sales, consumption trends, forecasting, and customer performance.
  • Lead internal business reviews and communicate key opportunities and risks to senior leadership.
  • Influence stakeholders across multiple functions to execute against business objectives.

The experience we're looking for

• Required Qualifications
  
  • Bachelor's degree in Business, Marketing, Finance, Supply Chain, or related field.
  • 5-10 years of experience in sales, customer development, category management, ecommerce, or related commercial roles.
  • Strong analytical and financial acumen, with experience managing large data sets and business performance metrics.
  • Exceptional storytelling abilities & presentation building (examples appreciated)
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to influence cross-functional teams and drive results. Experience leading category reviews, line reviews, or annual business planning processes.
  • Knowledge of syndicated data, customer-specific reporting tools, and forecasting methodologies.
  • Experience managing a P&L or owning significant business results.
• Preferred Qualifications
  • Walmart or large retailer account management. 
  • Ecommerce, omnichannel, or digital commerce experience.
• Leadership Profile
  
  • This position is designed for an individual with strong leadership potential and a desire to grow into broader commercial leadership roles. Successful candidates will demonstrate:
  • Ownership mentality and accountability for results.
  • Strategic thinking balanced with executional excellence.
  • Ability to influence without direct authority.
  • Strong business judgment and decision-making skills.
  • Curiosity and a continuous improvement mindset.
  • Executive presence and customer-facing confidence.
  • Collaborative leadership across diverse teams and functions.

This role is not currently sponsoring visas or considering international movement at this time.

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

   USD $143,000.00 -  $215,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year. Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve. If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.