HR Front Office Jr Associate

HR Front Office Jr Associate  

         

TASKS AND RESPONSIBILITIES

• Manage Employee Inquiries:

1. Respond to HR-related queries from constituents via phone, email, web portal, and live chat, ensuring solutions meet customer expectations and foster positive relationships.
2. Exhibit excellent verbal and written communication skills to effectively educate constituents on HR processes and tools.
3. Utilize problem-solving and research skills to analyze issues, drive resolutions, and escalate complex inquiries to HR Specialists when necessary.
4. Leverage knowledge management tools to respond to inquiries, create or update knowledge articles, and conduct content quality reviews.
5. Document inquiries and solutions, track frequently asked questions, and provide insights for process or service improvements.

• Operate Independently: Exercise sound judgment and accountability in following established policies and procedures, ensuring compliance with data privacy and regulations.
• Administrative and Operational Support:
• Perform a diverse range of administrative and operational tasks daily in support of various HR processes.
• Collaborate with team members to ensure support coverage aligns with North American time zones.

WHO YOU ARE

• High School Diploma or equivalent is mandatory.
• 1 year of prior experience in Human Resources and/or Customer Service is highly preferred.
• English minimum B2 spoken and written is mandatory. For Canada Support French minimum B2.
• Basic Customer Service: Ability to assist employees and candidates with inquiries.
• Data Entry: Accurate input of employee information into HR systems.
• Record Keeping: Document inquiries and solutions, track frequently asked questions.
• Proficient in MS Office tools (Outlook, Word, PowerPoint, Teams).
• Proficient in SAP and ticket management tools (Service Now).
• Proficient in call management tools (Cisco Finese, AWS) and Workday.
• Understanding of HR Policies: Basic knowledge of company policies and procedures.
• Communication Skills: Ability to communicate effectively with employees and candidates.
• Attention to Detail: Ensuring accuracy in data entry and documentation

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

      Application Period: 10/26/2026 - 11/02/2026 Reference Code: 894789       Division: Enabling Functions     Location: Costa Rica : Heredia : Heredia       Functional Area: Human Resources     Work Time: Full Time   Employment Type: Regular            Contact Us   Address     Heredia, CR