Housekeeping Supervisor

Company Description

"Why work for Accor?

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.

Job Description

The Housekeeping Supervisor is responsible for supervising the daily housekeeping operations to ensure guest rooms, public areas, and service areas are maintained to the highest standards of cleanliness, presentation, and guest satisfaction in accordance with hotel and Accor brand standards.

Key Responsibilities:

• Supervise and support the daily operations of the Housekeeping team

• Inspect guest rooms, public areas, and service areas to ensure cleanliness and quality standards are met

• Ensure guest rooms are cleaned, inspected, and released on time

• Attend to guest requests and resolve housekeeping-related concerns promptly

• Coordinate with Front Office regarding room status and Engineering on maintenance issues

• Monitor housekeeping supplies, linen inventory, and Lost & Found procedures

• Conduct daily briefings, provide on-the-job training, and support the development of team members

• Ensure compliance with hotel policies, safety procedures, hygiene standards, and Accor brand guidelines

• Promote teamwork, excellent guest service, and environmental sustainability initiatives

• Perform any other duties assigned by the Housekeeping Manager

Qualifications

• Diploma, NITEC, or equivalent qualification in Hospitality or a related field is preferred

• Minimum of 3-5 years of supervisory experience in Housekeeping within the hospitality industry

• Good knowledge of housekeeping operations, cleaning standards, and guest service

• Strong leadership, communication, and organizational skills

• Detail-oriented with the ability to work under pressure

• Flexible to work shifts, weekends, and public holidays

• Proficient in Microsoft Office; knowledge of Opera Cloud PMS is an advantage

Additional Information

At IBIS Singapore on Bencoolen', we are committed to the wellbeing and development of our employees. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career advancement and ongoing training
• Discounted room rates at IBIS hotels worldwide
• Employee wellness initiatives and social events
• Comprehensive health insurance plan