Healthcare Associate

Required.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at https://www.wipro.com./" href="https://www.wipro.com." target="_blank" rel="noreferrer noopener" aria-label="Link www.wipro.com.">www.wipro.com. 

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 

Job Description

Join Wipro Philippines Inc as a Customer Service Representative!

As a critical member of our team, you will be the first point of contact for our customers. Your role will involve professionally managing incoming calls, where you will resolve customer inquiries and issues efficiently. We are looking for individuals who are not just problem solvers but also passionate communicators dedicated to fostering a positive experience for every caller.

Your responsibilities will encompass:

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly

• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain broad knowledge of client products and/or services

• Offer additional products and/or services as needed

• Prepare complete and accurate work including appropriately notating accounts as required

• Track, document and retrieve information in call tracking database

• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)

• Participate in activities designed to improve customer satisfaction and business performance

Required.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at https://www.wipro.com./" href="https://www.wipro.com." target="_blank" rel="noreferrer noopener" aria-label="Link www.wipro.com.">www.wipro.com. 

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.