Guest Relation Officer | Al-Futtaim Automotive | UAE

Job Requisition ID: 182088 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you passionate about creating exceptional first impressions and delivering outstanding customer experiences?

Al-Futtaim Automotive is currently building a strong pool of talented Guest Relation Officers for future opportunities across the UAE.

As a Guest Relation Officer, you will be the first point of contact for customers visiting our branches, providing a warm welcome, understanding the purpose of their visit, and guiding them to the appropriate team. You will play an important role in creating a smooth and professional customer journey from the moment customers enter the branch until they leave.

If you are confident, approachable, customer-focused, and enjoy interacting with people, we would love to hear from you.

What You Will Do

• Provide customers with a warm and professional welcome when entering the branch.
• Identify the purpose of each customer's visit and understand their needs.
• Direct customers to the appropriate department or team member.
• Ensure customers with appointments are smoothly connected with the correct Sales Executive.
• Support a seamless customer journey throughout their branch experience.
• Ensure customers feel acknowledged and valued when leaving the branch.
• Work closely with Branch Managers, Sales Executives, and support teams to deliver an excellent customer experience.

Required Skills to Be Successful

• Excellent customer service and interpersonal skills.
• Strong written and spoken English.
• Confident and engaging personality with the ability to build customer trust.
• Professional, welcoming, and customer-focused approach.
• Strong work ethic and self-motivation.
• Commitment to respect, integrity, collaboration, and excellence.

About the Team

You will be part of the Retail Sales team, working closely with Branch Managers, Sales Executives, and branch support colleagues. Together, the team is focused on creating a welcoming environment and ensuring every customer receives a professional and seamless experience throughout their visit.

What Equips You for the Role

• Bachelor’s degree or equivalent qualification.
• Minimum 1 year of customer service experience or experience in a customer-facing role preferably in the automotive industry.
• Strong written and spoken English.
• A confident, engaging, and customer-focused personality.
• Self-motivated with a strong work ethic and passion for delivering excellent service.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional Internal Information:
• Reports to: Sales Manager

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.