Client Executive

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

Are you an experienced sales professional? Then this vacancy is worth a look. In the coming period, CM.com is investing heavily in bringing great sales talent on board, and there’s a place for different backgrounds and industries.

As our new Client Executive, you’ll own a portfolio of key accounts and new customer targets in your vertical in the Netherlands, and you’re the commercial owner of the relationship, from the first conversation through contract signature and continued expansion. Behind you, a team makes sure it all works. In front of the customer, it just feels simple. That is what Closer to the Customer means.

You will

• Own a portfolio of existing customers and new-logo targets within the assigned segment in the Netherlands, and builds account plans for the key accounts

• Grow existing accounts through cross-sell and upsell of the full CM.com suite, and acquires new logos

• Run the full sales cycle end-to-end: prospecting, discovery, solution positioning, business case, proposal, negotiation and closing

• Build and maintain relationships with decision-makers and multiple stakeholders (DMU) at customers and prospects, up to C-level

• Translate customer needs and industry challenges into a sector-specific proposition, together with Sales Engineers, Product and the Head of Industry

• Work with Customer Success on handover, retention and renewal, and on identifying expansion opportunities

• Manage pipeline hygiene and provides accurate forecasts in Salesforce

• Collaborate with Marketing on account-based campaigns, Dutch industry events and references, and contributes to case studies

• Involve the Head of Industry and, where relevant, the Head of Partner Management early on complex, strategic or multi-product deals

• Bring market, competitor and customer insights back into the segments’ go-to-market strategy

• Represent CM.com at relevant Dutch industry events and customer meetings

Pick your segment

We’re hiring Client Executives for four segments. Tell us in your application which segment (or even industry) fits you best. This is a required question, because we match you to the segment that fits you best.

• Experience Economy  Festival & Events, Museums, Sport Clubs & Events, Tourism, Theme & Recreation Parks, Venues & Clubs, Bars, Hotels & Restaurants

• Regulated Markets  Banking & Insurance, Government & Public Services, Healthcare, Utilities, Charities

• Technology, Media & Telecom  Media, Telecom, Enterprise Software & Solutions, IT Services, Staffing & Recruitment

• Retail & E-Commerce  Fashion & Beauty, Home & Garden, Grocery & Food, B2B Commerce, Manufacturing & Construction, Logistics & Transport

Requirements

• Proven track record in B2B mid market or enterprise SaaS, platform, CPaaS or payments sales, with demonstrable target achievement

• Experience with consultative, solution based selling to multiple stakeholders and longer sales cycles, backed by strong negotiation and business case skills

• A structured way of working with Salesforce, pipeline management and forecasting

• Experience within one of the segments above. Hands on experience and a network in the industry are a must have

• Languages: fluent in Dutch and English, written and spoken

• Genuinely curious about AI. You experiment with tools like ChatGPT or Copilot and you’re open to working differently as they improve

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

What we offer

As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.