Client Delivery Director

Job Summary

Role Purpose
The Portfolio Delivery Lead is accountable for successful delivery and operational management of a portfolio of applications, products, and programs. The role drives execution excellence, aligns technology initiatives with business objectives, ensures predictable outcomes, and fosters strong stakeholder and client relationships.

Key Responsibilities

Key ResponsibilitiesLead end-to-end delivery across multiple programs, products, and application teams.Drive portfolio governance, delivery predictability, quality, and operational excellence.Own portfolio financial performance including budgeting, forecasting, utilization, and cost optimization.Build trusted relationships with business stakeholders, clients, and executive leadership.Manage risks, dependencies, escalations, compliance, and audit requirements.Lead and develop Delivery Managers, Program Managers, Scrum Masters, and technical leaders.Drive Agile, Lean, DevOps, automation, and AI-enabled transformation initiatives.Promote a culture of accountability, customer focus, innovation, and continuous improvement.

Skill Requirements

12-18+ years of experience in technology delivery, program management, or portfolio management.Proven experience managing large application portfolios and strategic technology initiatives.Experience in financial management, governance, stakeholder management, and executive reporting.Insurance industry experience with understanding of policy administration, claims, underwriting, servicing, or insurance operations.Familiarity with modern development methodologies including Agile, SAFe, DevOps, Product Operating Models, CI/CD, and cloud-native delivery practices.AI fluency with an understanding of Generative AI, Agentic AI, automation, and practical use of AI to improve delivery efficiency and business outcomes.

Other Requirements

Preferred CertificationsPMP or PgMPSAFe Agilist or SAFe Lean Portfolio ManagementITIL FoundationLean Six Sigma

Critical CompetenciesStrategic Thinking and Executive PresencePortfolio and Program GovernanceFinancial and Commercial AcumenStakeholder Management and Influencing SkillsRisk and Compliance ManagementTalent Development and CoachingContinuous Improvement Mindset with focus on simplification, automation, and measurable outcomesCustomer and Business Outcome Orientation