Analyst (Support & Operations)

Job Summary

• Diploma or Degree in IT or related field
• 0–2 years of experience in IT operations or support (fresh graduates can be considered)

Key Responsibilities

• Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes
• Identify, troubleshoot, and escalate job failures as per SOP
• Perform initial incident response and ensure timely escalation to L2 teams
• Support application deployments, migration programs, and operational readiness checks
• Handle tape operations (loading/unloading, vaulting, reconciliation)
• Manage access and password requests via PALMS (including privileged access)
• Perform basic UNIX/Linux checks and execute commands via PuTTY/WinSCP
• Support SWIFT-related operational activities (daily checks, file handling)
• Carry out Data Centre operations (access control, monitoring, compliance checks)
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities follow security, audit, and compliance requirements

Skill Requirements

•    Basic knowledge of Control-M, UNIX/Linux, and monitoring tools (e.g., Helix)
•    Familiarity with PuTTY, WinSCP, and general Data Centre operations
•    Understanding of incident management and escalation processes
Soft Skills:
•    Strong attention to detail and ability to follow procedures
•    Good communication and teamwork skills
•    Able to work under pressure in a fast-paced environment
•    Willing to work rotating shifts, including nights and weekends

Other Requirements