Analyst - Order Management - Lead to Cash

Job Summary

Provide support for international trade operations. This role is essential in ensuring accurate documentation and smooth customs clearance for global shipments, particularly in regulated industries like pharmaceuticals.

Key Responsibilities

1. Order to Cash

Understanding and hands on experience of SCM O2C activities.

1. Document Preparation
   Create and verify import/export documents including invoices, packing lists, and shipping instructions.
2. Regulatory Compliance
   Ensure documentation meets international trade laws and country-specific pharmaceutical regulations.
3. System Data Entry
   Maintain accurate shipment and order records in ERP or logistics systems.
4. Customs Coordination
   Support customs clearance by providing timely and compliant documentation to brokers and authorities.
5. Certificate Management
   Handle certificates of origin, analysis, and other regulatory documents required for shipments.
6. Shipment Tracking Support
   Monitor shipment progress and update documentation accordingly.
7. Issue Resolution
   Identify and resolve documentation discrepancies that may delay customs or delivery.
8. Digital Record Keeping
   Maintain organized digital archives of all import/export documentation for audit and compliance.
9. Stakeholder Communication
   Coordinate remotely with internal teams, freight forwarders, and regulatory bodies.
10. Reporting & Audits
    Generate documentation reports and assist in internal audits to ensure accuracy and compliance.

Skill Requirements

• Bachelor’s degree in supply chain, International Business, or related field
• 1–3 years of experience in import/export documentation, preferably in the pharmaceutical or regulated industry
• Familiarity with ERP systems and trade documentation tools
• Knowledge of global trade regulations is a plus
• Proficiency in Microsoft Office.
• Demonstrated excellent customer service skills, problem solving and a strong team orientation.
• Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
• Excellent organizational skills; attention to detail
• Flexible to work in night shift.
• Able to be flexible, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate.

Other Requirements

1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role