Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

: Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Key Responsibilities

: Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Skill Requirements

: Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Other Requirements

: Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.