AD / Sr. AD, Stakeholder Operations Lead - CRM

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Stakeholder Operations Lead executes the approved external expert engagement strategy in coordination with the Stakeholder Strategy Lead for an assigned Therapeutic Area (TA), customer group or portfolio and serves as an ongoing relationship lead for assigned prioritized external experts. Reporting to the Stakeholder Strategy Lead within the TA or TA lead, the role maintains collaborative external relationships, translates strategic priorities into coordinated engagement activity, and provides relationship insight that informs future planning. 

The incumbent is accountable for maintaining relationship continuity with assigned experts; supporting engagement planning and execution across congresses, advisory boards, scientific exchange and other approved interactions; coordinating across Medical Affairs teams and assets; capturing and routing stakeholder insight; ensuring engagement requirements are completed compliantly; and maintaining accurate relationship and engagement information in designated systems. The role works with stakeholder engagement support resources, including project coordination where applicable, on detailed scheduling, contracting, honoraria, meeting logistics, documentation and other administrative execution. 

The Stakeholder Operations Lead contributes operational knowledge and execution feasibility to the Stakeholder Strategy Lead  and supports a consistent external expert experience across BI interactions. The Stakeholder Strategy Lead retains accountability for overall expert strategy, segmentation and prioritization, relationship objectives, strategic partnership decisions and the highest-priority strategic relationships. 

Duties & Responsibilities

Stakeholder Relationship Management and Engagement Planning: 

• Serves as an ongoing point of contact for assigned prioritized external experts, building and maintaining collaborative relationships aligned to approved TA engagement objectives.
• Maintains a comprehensive view of assigned stakeholders' engagement history, priorities, influence networks, and cross-functional touchpoints, providing insights to the Stakeholder Strategy Lead and relevant TA teams.
• Partners with the Stakeholder Strategy Lead to operationalize stakeholder engagement plans, identifying execution requirements, dependencies, emerging opportunities, and potential risks that may impact stakeholder objectives.
• Coordinates internal teams around approved relationship objectives and escalates competing priorities or issues that could affect relationship continuity, engagement quality, or strategic outcomes.
• Identifies cross-functional dependencies, capacity constraints and execution risks and escalates priority trade-offs to the Stakeholder Strategy Lead and TA leadership for decision. 

Congress, Advisory Board and Expert Engagement Execution: 

• Uses approved congress mapping and converts approved congress priorities into engagement workflows, coordinating detailed schedules and logistics plans with designated project coordination resources, internal support functions and external vendors, where available.
• Coordinates delivery of congress engagement, advisory boards, scientific exchange, expert meetings and other approved engagement activities against the approved plan.
• Manages expert outreach and post-meeting follow-up, working with designated project coordination resources, internal support functions and external vendors, where available, on scheduling, briefing and pre-read material preparation, and meeting documentation.
• Coordinates the operational elements of individual customer engagement planning workflows for prioritized experts.
• Coordinates with Congress and Meetings Management, MSL teams, Account Medical Affairs, Medical Customer Experience, the contact center and external agencies and vendors so that activity reaches the expert as one coordinated plan. 

Engagement Coordination, Compliance and Readiness: 

• Coordinates with stakeholder engagement support resources and Legal, Compliance, Finance and Procurement partners to ensure contracting, honoraria, and related requirements are completed appropriately and on time. 
• Maintains sufficient knowledge of applicable engagement requirements to identify issues early, protect the stakeholder relationship and ensure activity is ready to proceed compliantly. 
• Reviews readiness for priority engagements and resolves or escalates issues that could affect timing, quality or the stakeholder experience. 
• Escalates potential compliance or process risks promptly and does not proceed with activity where required conditions remain unresolved. 
• Relationship Information, Systems and Reporting: 
• Ensures assigned stakeholder relationship plans, material engagement history, commitments and follow-up are current in the designated engagement systems and TA engagement calendar. 
• Works with stakeholder engagement support resources to maintain accurate and timely administrative records and reduce duplicate locally maintained tracking. 
• Uses engagement reporting and analytics to prepare for stakeholder interactions, identify relationship patterns and support planning discussions with the Stakeholder Strategy Lead. 
• Partners with analytics and reporting resources to improve the visibility and usability of relationship and engagement information. 

Compensation

The base salary range for the Associate Director position is $165,600 to $248,400. The base salary range for the Sr. Associate Director position is $196,000 to $294,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law.   Benefits include medical, dental and vision coverage, retirement savings opportunities, paid time off, paid holidays, disability and life insurance benefits, and other company-sponsored programs.   For additional information regarding our benefits and Total Rewards offerings, please click here.

Requirements

Associate Director Requirements:

• Bachelor's degree from an accredited institution required, with a minimum of six (6) years of experience in the pharmaceutical, biotech, device or diagnostic industry.
• Advanced degree from an accredited institution preferred, with a minimum of three (3) years of relevant industry experience.  

Sr. Associate Director Requirements:

• Bachelor's degree from an accredited institution required, with a minimum of eight (8) years of experience in the pharmaceutical, biotech, device or diagnostic industry.
• Advanced degree from an accredited institution preferred, with a minimum of four (4) years of relevant industry experience.

Additional Requirements:

• Strong external relationship-management skills, including the ability to establish credibility and sustain productive relationships with senior healthcare professionals and other prioritized external stakeholders.
• Strong knowledge of regulated operational environments, compliance processes, documentation and audit readiness.
• Ability to manage multiple concurrent engagements, shared external experts and competing deadlines without loss of quality.
• Experience managing vendors, agencies, contracting, honoraria and other third-party operational processes.
• Proficiency with CRM and engagement-management systems, trackers, dashboards and operational reporting, including responsibility for data accuracy.
• Ability to identify operational risk, cross-asset duplication and capacity conflicts and to make timely, well-judged escalation decisions.
• Strong cross-functional collaboration and communication skills across Medical, Legal and Compliance, Finance, Procurement, Commercial interfaces and external partners.
• Strong service orientation balanced with capacity, quality and compliance judgment, and a continuous-improvement mindset.
• Ability to capture, document and route engagement insight accurately and consistently.
• Proficiency in Microsoft PowerPoint, Excel and Word.
• Willing and able to travel domestically and internationally as required to meet business needs. 

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required)
• Must be 18 years of age or older

Desired Skills, Experience and Abilities

Cross-Asset Integration and Insight Capture: 

• Coordinates execution across Medical Affairs teams, assets and platforms and maintains a consolidated view of engagement activity within the assigned scope. 
• Makes cross-asset overlap, duplicative touchpoints and inconsistent engagement experiences visible and works with the Stakeholder Strategy Lead to resolve them. 
• Captures engagement insights and follow-up actions at the point of origination, documents them to the defined standard and routes them through the defined process. 
• Supplies captured engagement information and operational analysis to the Stakeholder Strategy Lead and relevant planning forums for interpretation and strategic action. 

Relationship Quality, Continuous Improvement and Capability: 

• Maintains strong knowledge of the TA expert landscape, Medical Affairs strategy and approved stakeholder priorities sufficient to engage external experts credibly and execute against strategic intent. 
• Partners with the Stakeholder Strategy Lead  and other relevant internal stakeholders to improve engagement approaches based on stakeholder feedback, relationship outcomes and execution experience. 
• Works with Medical Operations & Practice Exchange Lead (and their reports) within the Medical Initiatives, Operations, and Project Management organization on agreed improvements to stakeholder-engagement workflows, implementation and performance visibility where appropriate. 
• Coordinates effectively with project coordination, vendors and agencies and completes all required compliance and role-specific training within required timeframes.