Wholesale Account Services Specialist

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Title: Account S ervices Specialist, Wholesale  

Location:   North Bergen, NJ   

Schedule:  M-F, Hybrid (Onsite T, W, Th); 8:00am – 5:00pm ET  

Primary Purpose:   Independently manage order book flow from order entry to shipment fulfillment to achieve business’s financial targets .    Monitor and ensure product ships on time to our wholesale clients; proactively manage issues and communication   with   internal and external partners .     Flawlessly executes all tasks to ensure profitability, productivity, and efficiency for the wholesale revenue cycle .    Maintains SOX Compliance controls as it relates to auditing, approval, and revenue protection.  

The   Account Service Specialist   serves as a key liaison between customers, Sales, Operations, Distribution, Finance, and Accounts Receivable.  

The successful individual will   leverage   their   proficiencies   in Wholesale   Account   Service to...  

Account   Service Activities:  

• Provide   accurate   and   timely   customer service to internal and external customer   contacts,   through ownership of assigned accounts and   demonstrated   proficiency   of the business model and interworking of the   end-to-end   supply chain.  

• Act as a customer advocate between warehouse and the account. Be the point of contact for our   wholesale   customers – either resolving issues independently or through working with business functions to ensure   clear   understanding of the ‘ask ’.  

• Proactively and clearly communicate issues   pertaining to   their account – both to the customer and to the relevant internal business partners.  

• Partner with Account Executives / leadership to discuss and address business issues/risk to financial s , as well as resolve specific service/allocation/logistical issues to address customers’ needs .  

Order Management/Reporting/Analysis Activities:  

• Review and maintain orders through the order management system (SAP) from the time of receipt to the time of shipment which includes post market activities, ownership of order status, executing order book changes based on business/customer needs and monitoring shipment flow to mitigate any risk to revenue for the month/quarter.   

• Independently analyze to ensure order integrity   of   source data , pricing   updates ,   allocations   and scheduled ship dates. Resolve any issues in partne rship with Sales and the wholesale customer , including negotiating extensions, pricing   updates ,   B alance   t o   B ook and returns.  

• Ensure orders are prepared in accordance   to   projected fill   rate   and delivery/shipping calendar and ship on time .    Work closely with   warehouse   partners to resolve cancel date issues and routing response timeliness .    Help minimize and prevent seepage that will negatively   impact   the   S ales   M argin   I nventory for the current period/quarter .    

• Provide post shipment support   including   shipping documents,   O rder   S tatus   R eports (OSR) ,   P roof   O f   D elivery (PODs),   R eturn   A uthorization (RAs) , and researching/validating   shortages, overages and   pricing   claims which   impact   wholesale customer   and company profitability .  

• Be a strong partner and   S ubject   M atter   E xpert (SME) by monitoring picks for high visibility projects, product   lines   or   special events   by partnering with   Wholesale   Operations. Proactively communicate order status information to   wholesale   customers and others as appropriate  

• Uphold and adhere to Sarbanes-Oxley (SOX) controls as it relates to the company’s narrative on revenue protection, approval s , auditing, and claims processing.   

• Partner with Sales &   Wholesale   Operations to protect revenue by proactively reporting   weekly   risk/liabilities .   Provide recommendations to the business and   wholesale   customers   to ensure a win-win outcome.  

• Partner with   Tapestry Comp liance &   Warehouse Ops   to ensure   wholesale   customers’   compliance guides /requirements   are revie wed ;   identify   and resolve any deviations to   customers   facing activities/processes .    

• Develop & update   S tandard   O perating   P rocedures; assess current business processes to identify areas of improvement .  

• Coordinate and   lead in continuous improvement projects that help streamline processes and gain efficiencies in meeting   Tapestry   S ervice   L evel   A greements  

• Administrative and order management tasks to support the   regional   business es   where necessary.  

Qualifications  

• 3–5 years of experience in order management, customer service, sales operations, or wholesale/retail environment  

• Strong analytical, problem-solving, and organizational skills with a high attention to detail  

• Intermediate to advanced   proficiency   in Microsoft office, specifically Excel  

• Excellent verbal and written communication skills with the ability to influence and build relationships across functions  

• Ability to manage multiple priorities and work effectively both independently and within a team  

• Demonstrated ability to proactively   identify   issues and implement effective solutions  

• Experience working with multiple systems to analyze and act on business   data  

• Strong sense   of accountability, ownership, and self-motivation  

Preferred Qualifications  

• Experience with SAP S/4   HANA  

• Knowledge of credit control processes  

• Logistics   and supply chain experience  

• Bachelor’s or Associate’s   degree  

• Experience with International Wholesale management/ logistics  

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc.

Base Pay Range

$60,000.00-$70,000.00

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.