Webpass Construction Technician II

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least November 1st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

As a GFiber Webpass Installation Technician II, you will serve as a key technical point of contact for customers, handling end-to-end internet service and device setup. In addition to managing standard residential deployment, you will leverage advanced technical expertise to troubleshoot and resolve complex connectivity, infrastructure, and wiring challenges, uphold operational excellence, and mentor team members.

In this role, you’ll:

• Own the end to end customer installation process for residential installations, regardless of complexity
• Leverage installation expertise to troubleshoot more complex challenges that may arise during residential installations (e.g. working with defective ethernet jacks, identifying and resolving wiring defects), in addition to completing basic residential installation tasks 
• Execute well defined processes and procedures requiring strong attention to detail with operational excellence; and offers guidance to teammates 
• Navigate challenging and complex customer interactions with exceptional customer service, professionalism, and tact
• Contribute to team culture and proactively identifies opportunities to work across the team on projects and to improve standard processes
• Demonstrate strong communication skills, both internally with colleagues and externally during customer interactions
• Own your professional development, including developing advanced installation skills and certifications 
• Support the growth and development of the team through training and mentorship of teammates
• Demonstrate a complete understanding of the physical layer, installing/pulling cable (unit x unit rewires), twisted pair copper cabling, 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.

At a minimum we’d like you to have: 

• High School Diploma, G.E.D., or equivalent practical experience
• 3 years of experience with twisted pair copper cabling
• Experience working with home networking equipment, routers, switches, VoIP devices, Roku, AppleTV, etc. 
• Must have a valid driver’s license.

It’s preferred if you have:

• Technical school or technical training
• Understanding of BICSI 2, Fiber 1, 2, 3
• Excellent communication skills
• Excellent troubleshooting skills. 

The US base hourly range for this full-time position is between $31.49 - $38.22 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific hourly range for your targeted location during the hiring process.

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gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.