Water Utility Billing Specialist

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive, collaborative culture that supports professional growth, flexibility, and meaningful work, empowering our employees to make a lasting impact on our clients, communities, and the planet.

What will you be doing at Woodard & Curran?

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois. In this role, you’ll play an important part in supporting our water utility operations by coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information.

You’ll prepare and mail customer bills, document payments, enter financial information into the billing system, and provide general administrative and office support. This position also involves regular interaction with customers, so strong communication, organization, and attention to detail are important. You’ll work as part of a team under the direct supervision of the Project Manager.

Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Essential duties include, but are not limited to:

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once they are returned and completed.
• Post and count cash payments and complete daily cash drawer reconciliation as needed.
• Create new customer accounts in the billing software as requested or required.
• Process final bills for customers closing their accounts and mail bills from the office.
• Create and send customer letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and routes, including loading handheld devices for meter readers, downloading information into the billing system, and entering compound reads into the bookkeeping system.
• Create service orders for field staff based on high or low reads identified on meter reader forms.
• Order office supplies as needed.
• Compile delinquent account lists, send e-bill reminders, and generate monthly shut-off lists.
• Assist walk-in customers and provide friendly, professional service.
• Assist with monthly billing, including printing, preparing, and mailing customer bills.
• Respond to high-usage concerns and other water service-related customer questions or complaints.

What will you need to succeed?

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable, accounts receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software programs for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills with the ability to provide a positive and professional customer service experience.
• Professional integrity and the ability to handle confidential information appropriately.
• Ability to communicate and work effectively with corporate partners, clients, the general public, and fellow employees.
• Spanish-speaking skills are a plus.
Successful completion of a background check

Woodard & Curran offers a comprehensive benefits package. For more information about our benefits & workplace policies visit Benefit & Policy Information - Woodard & Curran.

E-Verify Participation : Woodard & Curran participates in E-Verify to confirm the employment eligibility of all newly hired employees. As part of this process, we provide access to the Right to Work & E-Verify postings.

Equal Employment Opportunity & Accessibility: Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

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