VP Sales Mexico

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

KEY RESPONSIBILITIES  

In this role, you will report to Genesys’ Vice President, Sales LATAM. You will be a key member of the Latam leadership team with focus on scaling and growing Genesys business in México.

This role is a fantastic opportunity for a high performing leader and proven Vice President/Senior Director. The ideal candidate will be a highly strategic sales leader who is able to motivate a team to deliver successful results. You will possess superior communication, negotiating and relationship building skills. And you will be renowned for having exceptional business, leadership and talent development acumen. Overall, you must be able to balance strategic thinking and inspirational leadership with detail of execution.

Responsibilities will include:  

• Run Genesys' Mexico business providing results and quota attainment. Drive exceptional execution of our sales process thru our key business metrics and the implementation of go-to customer strategies; understand the nuances of different markets and industries; capability to understand the trends; and understand the customers.

• This “Go to Market” professional will be a charismatic leader committed to our Genesys Values, who has the ability lead and evolve a High-performance SaaS Sales team. Providing leadership, direction, development and mentoring to the team.  

• They need to be aggressive, accountable, and resourceful with positive disruption, driven through influence. They need to have a balance of vision, strategy, and execution. They need to partner collaboratively with leaders across the Go to Customer (GTC) organizations to build and grow the Mexico business for Genesys.

The ideal candidate will have credibility with Genesys customers. They will work to maintain on-going communication and provide excellent customer relationships. They will have a track record of disrupting and disintermediating existing relationships with mainstream/pure players through a novel approach to solving customer problems, in ways customers have not traditionally considered.

• Provide leadership to Genesys’ Mexico market, regarding the execution of business strategies; Develop data-driven analyses to optimize resources and ensure that business plans can be translated into financial value; Provide competitive intelligence for use in strategic analysis and positioning of company product offerings.

POSITION REQUIREMENTS  

The Vice President Sales, Mexico will be a seasoned executive with tremendous drive, intelligence, and capability. She/he will be highly motivated and have the ability and desire to have real impact across the organization. The successful candidate will be a multi-dimensional thinker who operates not only on the basis of important past experiences, but in light of new approaches and developments that occur in the market. Additional personal and professional attributes include:

Skills & Experience:  

• 15+ years enterprise solutions experience;   Proven experience of successfully leading teams in México.

• Proven track record in hitting monthly and quarterly revenue and margin targets while growing software sales.

• Someone who will lead from the front with a track record of building a great team culture and positive energy.

• A candidate who knows how to leverage metrics and dashboards and is experienced in P&L management.

• The Vice President Sales, Mexico, is someone who can immediately impact the aforementioned points and drive strategically while having strong execution capability.

• The proven ability to grow a SaaS revenues.

• Ideally, our candidate will know how to sell to CXO, IT and Line of Business and will excel at coaching and training others how to do so.

• Understanding how to leverage the channel is a requirement for this role. More importantly, will be the understanding of what parts of the channel to leverage.

• Demonstrated record of success in a goal oriented, highly accountable environment.

• Executive level strategy, communication, and presentation skills are required. Must be highly organized, detail oriented, patient, customer oriented, analytical, strategic, mature.

• Effectively leading a cross-functional team, building capability and creating a continuous learning philosophy.

• Establish an inclusive culture and creating a high energy environment with a passion for the Genesys mission.

• Experience as a Mexico Sales Leader in software companies that are highly matrixed. Have a Go Big mind-set.

• Ability to prioritize company objectives and meet aggressive deadlines; outstanding team leadership, team development and communication skills.

YEAR ONE CRITICAL SUCCESS FACTORS  

Sales Leadership:   The Vice President Sales Mexico will build, transform and integrate the Mexico go to market functions, establishing a world-class Mexico field operation, achieving significant revenue growth by:

• Function as a change agent, demonstrating his/her ability to uphold the standards consistent with a strong pipeline management system that leverages its own relevant performance data.

• Building a results-driven culture of accountability and transparency.

• Serving as a visionary, articulating a compelling, long-term vision for the future, inspiring others to action.

• Establishing metrics to measure results.

• Identifying new potential customers/clients.

• Demonstrating the value placed on continued training and education through the enforcement of the Sales Methodology.

• Function in a strategic capacity while enforcing tactical team performance issues.

• Maintaining an external focus, championing shareholder interests and focusing on clients in decision-making.

• Demonstrating strategic thought leadership, engaging in reengineering to redeploy invested capital to higher value opportunities.

• Exemplifying logic in making decisions based on relevant facts and data, not assumptions and hope.

People Leadership:   In an environment that is open, direct, team oriented, and results oriented, the new Vice President Sales Mexico will contribute to overall business strategy by:

• Developing a High-Performance team.

• Communicating frequently, truthfully, candidly, and openly; is an effective listener.

• Demonstrating through action a performance driven mentality, demanding accountability from themselves and others.

• Motivating others and recognizing and rewarding effective behaviors and accomplishments of others.

Thought leadership:   In an environment where there is a clearly defined and tested new business acquisition formula, our candidate will be a quick study who can internalize and adopt this formula, while integrating their own plan to scale it. Genesys needs a leader capable of being strategic, while at the same time, tactically building the right aggressive, winning, fun sales culture. This will be a new business acquisition machine, which closes the right type of business.

LEADERSHIP CHARACTERISTICS  

• Acting with Honor and Character:   Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his/her talk; is direct and truthful but at the same time can keep confidences.

• Getting Organized:   Is well organized, resourceful, and effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.

• Getting Work Done Through Others:   Manages people well; gets the most and best out of the people she/he has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.

• Managing Work Processes:   Is an effective process, workflow, and systems designer; is good at figuring out what to measure to track progress; sets up systems that can almost manage themselves; is a master at the effectiveness and efficiency of work systems; can quickly diagnose and fix a work flow problem; always looking for incremental process improvement.

• Evaluating and Deploying People Accurately:   Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best.

• Focusing on Action and Outcomes:   Attacks everything with drive and energy with an eye on results, costs and the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything she/he starts.

• Communicating Effectively:   Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across.

• Relating Skills:   Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships.

• Managing Diverse Relationships:   Relates well to a wide variety of diverse styles, types, and classes; open to differences; effective up, down, sideways, inside, and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably; treats everyone as a preferred customer.

• Inspiring Others:   Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.

EDUCATION  

An undergraduate degree is required. An advanced degree, ideally an MBA, is desirable.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit  www.genesys.ai.  

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.