Visitor Experience Facilitator

We are looking for a Visitor Experience Facilitator

The Europa Experience Centre in Tallinn, Estonia, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition with activity tables and digital screens, a 360° cinema, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Create a warm and inviting atmosphere, offering exceptional hospitality to the guests

• Guide and assist visitors in exploring the exhibition, making their experience interactive and memorable

• Engage visitors by providing explanations of exhibition content and EU concepts, sparking their interest

• Welcome and facilitate Role Play Game sessions by briefing participants and supporting them throughout the experience

• Manage telephone and email inquiries, coordinate event registrations, and maintain an organised schedule

• Support the organisation of special events, ensuring they run smoothly

• Champion the visitor experience by actively gathering feedback and ideas, driving continuous enhancements to make visits more enjoyable

• Design, develop, and conduct educational workshops, tours, and public events

• Guide visitors on modern history, European integration, and EU-related topics

Requirements:

• You have a good knowledge of European Union topics and are eager to share your knowledge with others

• You have a university-level diploma or ongoing university-level studies

• A perfect command of Estonian and English is essential; knowledge of any other EU languages is advantageous

• Exceptional interpersonal skills, a good sense of humour and a passion for working with people

• Confident using standard IT applications and willing to work with interactive multimedia technologies

• Ability to adapt to changing tasks and operational requirements

 

Benefits:

If you're excited about being part of an innovative venue that's all about education, engagement, and bringing Europe to life, then we want to hear from you!

WE OFFER the opportunity to join the Europa Experience Centre in Tallinn, with a work schedule of Monday–Friday 10:00–18:00 and Saturday 10:00–15:00, the possibility of working part-time, a modern work environment, and friendly colleagues.

We kindly invite you to submit your CV by 11 November 2026

By applying to this vacancy, you agree to the following: I have read and understood that my personal data will be processed for the ongoing recruitment process, as described in the  Privacy notice for applicants . I agree to the storage of my personal data to be contacted by Civitta for future employment opportunities, as described in the  Privacy notice for applicants .