Trade-in Desk Specialist (all genders)

Job Title

Trade-in Desk Specialist (all genders)

Job Description

Support Philips' circularity ambitions by identifying, coordinating and progressing trade-in opportunities across the assigned territory. In this role, you will work closely with Sales, Back Office teams, Circular Economy colleagues and broker partners to drive timely Trade-In Request creation, maintain a healthy pipeline of replacement opportunities and ensure efficient execution of trade-in and removal activities. Through proactive stakeholder engagement and strong operational follow-through, you will help maximize customer retention, support Circular Trade-in & Lifecycle targets and contribute to equipment reuse, responsible end-of-use management and parts recovery initiatives.

Your role:

• Identify potential trade‑in opportunities and encourage Sales to proactively create TIRs to support new sales and customer retention.​
• Contribute to CTL target achievement by driving early trade‑in creation and closure.​
• Build, retain, and expand relationships with KAMs, AMs, Sales Specialists, and indirect partners to strengthen win‑rate and pipeline quality.​
• Provide excellent customer service to Sales, Back‑office teams, CE organization, and broker partners.​
• Maintain and expand a database of upcoming replacement opportunities across the assigned territory.​
• Monitor the status of all pending removals and ensure timely issue resolution to keep operations moving smoothly.​
• Provide cost‑effective, timely problem‑solving to resolve any blocker or discrepancy.​
• Support online training sessions for Trade‑in Creation and Maintenance.​
• Apply LEAN principles to drive continuous process improvements.​
• Demonstrate Philips Leadership Competencies and the 5 Behaviors consistently in daily work.​

You're the right fit if you have the following skills and experience:

• Experience in customer support, order management, sales back‑office, or supply chain coordination.​
• High proficiency with administrative workflows, documentation discipline, and controlled processes.​
• Ability to navigate SFDC (or similar CRM tools) and manage large volumes of transactions.​
• Strong stakeholder management skills with Sales, Operations, Brokers, and CE functions.​
• Solid communication skills and the ability to mediate, clarify, and resolve issues quickly.​
• Comfort working in process‑rich, compliance‑driven environments where accuracy is essential.​
• Service‑oriented, responsive, and reliable.​
• Detail‑focused with a high sense of ownership for data quality and process integrity.​
• Strong problem‑solving capabilities under time pressure.​
• Positive, collaborative, and aligned with Philips’ leadership behaviors.​
• Fluent in Polish and English.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The annual base salary range for this role is 90,400 PLN – 120,500 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience, and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for an annual incentive, with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include: hybrid working, paid time off, health and wellbeing benefits, diversity & inclusion initiatives, and learning and development opportunities. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.