Track Manager - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers. 

Key Responsibilities

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.

Skill Requirements

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.

Other Requirements

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.