Track Lead (Support & Operations)

Job Summary

You are a self-directed, highly motivated professional who can oversee multiple projects. It is easy for you to develop professional working relationships, and you are comfortable interacting with peers and customers at all levels within an organization. You have worked closely with project teams, vendors, and internal stakeholders to successfully complete deliverables and coordinate staffing needs. You are an exceptional communicator with experience in planning for and achieving challenging deadlines, assessing, and mitigating project risks, and proactively resolving unexpected issues.  
 

Key Responsibilities

• Execute project management duties for small or low PM touch customer engagements  

• Manage project stakeholders and customer expectations, ensuring customer concerns, risks, and requirements are anticipated, documented, and resolved proactively  

• Create and consistently update comprehensive project documentation (project plans, weekly status and budget reports, and risks and issues logs) in appropriate repositories  

• Assist engagement managers with maintaining project scope and address any change order needs promptly, as applicable  

• Provide accurate updates on project progress to customers and SailPoint management  

Skill Requirements

• 5+ years of professional work experience as part of a Software, SaaS, or consulting company, including 1+ years of formal project manager experience  

• Excellent organization and communication skills  

• Experience working with customers, partners, and internal stakeholders  

• Experience with essential project management duties (project planning, managing budgets, monitoring project scope, owning stakeholder communication, and risk management)  

• Experience managing projects across multiple teams and geographies to ensure projects are delivered to specification, on-time, and within budget  

Other Requirements

Preferred:  

• Experience with at least one of the following   

• SpringBoot, SpringMVC   

• Directories (LDAP, AD)   

• SailPoint( ISC)  

• Cloud Infrastructure-as-a-Service platforms (AWS, Azure, GCP)   

• Familiarity with SailPoint identity governance products or vendors such as Microsoft, Sun, Oracle, IBM, or Novell a plus   

• Experience with project management duties (project planning, resource management, scope, schedule and status, documentation)   

 
Certifications: Project Management Professional (PMP) a plus, or Certified Associate in Project Management (CAPM)  

Education: Bachelor’s degree or equivalent work experience