Tower Lead - Program & Project Management

Job Summary

Onsite SDM Service Delivery Manager – Application Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’s application infrastructure.\\\\r\\\\n \\\\r\\\\nProven experience in large-scale IT operations, migrations and cloud/on-prem strategies - Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms - Proven experience with ITSM Tools preferably ServiceNow - Experience with DevOps practices, CI/CD pipelines and automation tools - Knowledge of security best practices and compliance frameworks - Strong leadership, stakeholder management and communication skills - Strong problem solving skills and ability to manage escalations effectively\\\\\\\"\\\\r\\\\n \\\\r\\\\nIdentify and implement automation and optimization opportunities to improve efficiency - Drive initiatives to enhance infrastructure scalability, security and cost effectiveness\\\\r\\\\n \\\\r\\\\nKnowledge of automation, DevOps practices, and CI/CD pipelines, Strong Squad based P&L management skill, Collaborate with cross-functional teams (Engineering, DevOps, Security, etc.) to optimize cloud service performance.\\\\r\\\\n \\\\r\\\\nEnsure the seamless delivery of application infrastructure services meeting SLAs and KPIs. - Oversee incident, problem and change management processes for Application Infrastructure - Monitory system performance uptime, and capacity to ensure optimal service availability People, Collaborate with IT operations and infrastructure teams to manage application hosting environments - Ensure proactive maintenance, patching and updates for Application infrastructure components - Manage cloud and on-premise infrastructure solutions, ensuring efficiency and security\\\\r\\\\n \\\\r\\\\nVendor and Stakeholder Management: - Coordinate with third party service providers and vendors to ensure effective service delivery - Manage contracts, budgets and relationship with infrastructure and cloud service providers - Act as the main point of contact for infrastructure-related escalations and service improvements Continuous improvement & Optimization\\\\r\\\\n \\\\r\\\\nLead a team of Service Owners, engineers and SMEs - Mentor and upskill teams in emerging technologies and best practices - Foster a culture of innovation, collaboration and continuous improvement Infrastructure Operations & Support: \\\\r\\\\n \\\\r\\\\nStay up to date with emerging technologies and industry best practices in IT infrastructure management Governance, Compliance and Security - Ensure infrastructure compliance with HCLTech’ s IT policies, security standards and regulatory requirements\\\\r\\\\n \\\\r\\\\n \\\\r\\\\nCollaborate with stakeholders globally to align project goals with strategic business objectives, drive continuous improvement initiatives to enhance service quality and efficiency, Excellent problem-solving, decision-making, and analytical skills, effective communication and stakeholder management skills, Ability to handle high-pressure situations and escalations..\\\\r\\\\nIntegrated Agile delivery model, Experience with Agile Service Management tools as Jira

Key Responsibilities

SDM

Skill Requirements

Other Requirements