Tower Lead - Program & Project Management

Job Summary

The Automation Solution Architect is responsible for designing, developing, and implementing end-to-end automation solutions across IT and business processes. This role focuses on driving efficiency, cost optimization, and service excellence through tools such as RPA, AI/ML, and workflow orchestration platforms.

Key Responsibilities

Design and architect scalable automation solutions aligned with business and IT strategy Assess processes for automation feasibility (RPA, scripting, AI-based automation) Lead solution design using tools like UiPath, Automation Anywhere, Blue Prism, Power Automate Define automation frameworks, standards, and best practices Collaborate with stakeholders to identify high-value automation opportunities Develop solution architecture documents (HLD, LLD) Integrate automation solutions with enterprise systems (ITSM, ERP, Cloud platforms) Ensure governance, security, and compliance for automation deployments Drive automation roadmap, ROI tracking, and continuous improvement Mentor development teams and provide technical leadership

Skill Requirements

10+ years of IT experience with strong exposure to automation/RPA solutions Expertise in at least one RPA tool (UiPath / Automation Anywhere / Blue Prism) Strong knowledge of process analysis, orchestration, and workflow design Experience with AI/ML, OCR, chatbots, or intelligent automation Programming/scripting skills (Python, PowerShell, .NET, Java) Experience with ITSM tools (ServiceNow, Remedy) and integrations Understanding of cloud platforms (Azure, AWS) Strong solutioning, stakeholder management, and communication skills

Other Requirements

Certifications in RPA tools or cloud platforms Experience in digital transformation or enterprise automation programs Exposure to frameworks such as ITIL, Agile, DevOps